Mass Posting – Assistant Manager

Climbing Business Journal; West Hartford (CT); On-site; USD 45,000 - 55,000; Full time

Job summary

Central Rock Gym is seeking an Assistant Manager in CT to partner with the General Manager on daily operations, staffing, memberships, programs, events, payroll, and facility maintenance. You will foster a fun, welcoming environment and ensure a smooth operation with a strong CRG community experience.

The role requires 2+ years of climbing and a proactive, approachable leadership style, with CPR/First aid certification preferred and Google Suite experience.

Qualifications

• 2+ years climbing required.
• Flexible schedule incl. early mornings, nights & holidays.
• CPR/First aid certified; CWI/AMGA or similar certification highly desirable.
• Approachable and energetic with leadership ability.
• Experience with Google Suite preferred.

Responsibilities

• Create a positive, inclusive environment for employees, members and guests and ensure smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Provide outstanding customer service to clients.
• Identify opportunities for operational improvement, marketing strategies, and policy implementation; communicate with corporate staff.
• Manage retail including stock, inventory and new products.
• Assist in staffing and scheduling including hiring and performance reviews.
• Ensure staff are trained and able to support the facility.
• Maintain clean, functional, high-quality facilities and equipment.
• Support incident reporting, safety reviews, and emergency situations.
• Be an expert in all CRG programs and options.
• Plan and execute location and brand events including competitions and member nights.

Skills

Climbing experience

Team leadership

Customer service

Initiative

Attention to detail

Education

CPR/First aid certification

CWI

AMGA or equivalent

Tools

Google Suite

Job description

Title: Assistant Manager

Reports to: General Manager

Pay Range: $45,000 - $55,000/annually

Location: Glastonbury & West Hartford, CT

About Central Rock Gym

Central Rock Gym isn't just a climbing gym - it's a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow - physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn't just the walls - it's the people who create the experience every day.

Summary

As an Assistant Manager, you will work closely with the location's General Manager to manage day-to-day operations of your CRG location including staffing, membership, programs, events, route setting, payroll, communications, retail/rental gear, and facility maintenance; will lead by example to establish and foster a fun and welcoming environment; ensure a smooth flow of the operation and provide an outstanding CRG community experience.

Responsibilities

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Outstanding customer service with clients.
• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Ensure facilities and equipment remain clean, functioning, and high-quality.
• Support incident reporting, safety reviews, and emergency situations.
• Expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Maintain knowledge and understanding of climbing industry trends.
• Other duties as required.

Requirements

• Flexible schedule - ability to work whenever necessary early mornings, nights, and Holidays.
• 2+ years climbing required.
• Ability to take initiative and make confident decisions with a strong attention to detail.
• CPR/First aid certified, a plus and CWI, AMGA, or similar certification highly desired.
• Approachable and energetic personality with ability to lead a team effectively.
• Experience with Google Suite preferred.
• Self-motivated to work, self-directed and independent as well as a Team Player.