Front Desk

PEG Company; Phoenix (AZ); On-site; USD 30,000 - 36,000; Full time

Job summary

PEG Company in Phoenix, AZ seeks a Front Desk Agent to provide warm, professional guest service and manage check-in, check-out, and inquiries. You will handle reservations, payments, keys, and direction for guests, while coordinating with housekeeping to ensure rooms are ready and guest requests are fulfilled.

The role requires strong communication, multitasking, and a courteous demeanor, with flexibility to work evenings and weekends at a fast-paced property.

Qualifications

• Front desk or reception experience preferred.
• Proficiency with computers and reservation systems.
• Ability to multitask and stay calm under pressure.
• Flexible schedule including evenings, weekends, holidays.
• Bilingual skills a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Perform accurate check-in and check-out.
• Answer calls and handle guest inquiries.
• Provide information about hotel services.
• Process payments and issue room keys.
• Coordinate with housekeeping and maintenance.
• Promote hotel services and amenities.
• Maintain lobby area clean and organized.

Skills

Communication skills

Interpersonal skills

Problem solving

Bilingual

Education

High school diploma or equivalent

Tools

PMS experience

Reservation system

Job description

Description

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.

Requirements

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles
• Bilingual skills are a plus.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.