Front Desk Staff

Imraya Hospitality; Fergus Falls (MN); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading hospitality company in Fergus Falls is seeking a Front Desk Agent to provide exceptional customer service. This entry-level position involves managing guest check-ins and check-outs, handling inquiries, and collaborating with other departments to ensure a positive experience for guests. Ideal candidates will have strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet and welcome guests upon arrival.
• Check guests in and out efficiently and accurately.
• Handle guest inquiries and complaints promptly.

Skills

Communication

Interpersonal Skills

Multitasking

Organization

Tools

POS System

Job description

Job Title: Front Desk Agent

We are seeking a friendly, professional, and dependable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering outstanding customer service and ensuring a smooth and welcoming check-in and check-out process.

Responsibilities:

1. Greet and welcome guests upon arrival with a warm and professional demeanor
2. Check guests in and out efficiently and accurately
3. Manage reservations, cancellations, and room assignments using the hotel’s property management system
4. Handle guest inquiries, requests, and complaints promptly and effectively
5. Process payments and issue room keys
6. Provide information about hotel amenities, local attractions, and services
7. Maintain a clean and organized front desk area
8. Work collaboratively with housekeeping, maintenance, and other departments
9. Assist in other areas of the hotel as needed, including housekeeping, food service, or administrative support, to ensure smooth operations and a positive guest experience

Qualifications:

1. Previous experience in hospitality or customer service preferred
2. Strong communication and interpersonal skills
3. Ability to multitask and stay organized in a fast-paced environment
4. Basic computer and POS system knowledge
5. Flexibility to work various shifts, including evenings, weekends, and holidays
6. Willingness to assist in multiple departments as required

Join our team and help us create exceptional experiences for our guests—wherever help is needed.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative