Front Desk / Guest Services Associate

Witt/Kieffer; Minnesota; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a stunning resort nestled in the wilderness! As a Front Desk / Guest Services Associate, you'll be the welcoming face for guests, providing exceptional service and helping to create unforgettable experiences. Your role will involve managing reservations, answering questions, and ensuring that every guest feels valued and informed. With a focus on teamwork and a passion for the outdoors, this position offers a unique opportunity to connect with nature while delivering top-notch hospitality. Embrace the chance to work in a dynamic environment where every day brings new adventures and the joy of serving others.

Benefits

Subsidized On-Site Staff Housing

Free & Reduced-Cost Use of Outdoor Equipment

Employee Discounts on Restaurant & Gift Shop

Team Camaraderie and Support

Qualifications

• High school diploma required; strong communication and organizational skills essential.
• Must have a positive, guest-focused attitude and ability to work under pressure.

Responsibilities

• Provide outstanding guest service and manage reservations via phone, email, and in person.
• Oversee guest check-in/out processes and respond to guest inquiries professionally.

Skills

Guest Service

Communication Skills

Organizational Skills

Attention to Detail

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Tools

Point of Sale System

Two-Way Radio

Job description

Front Desk / Guest Services Associate (Seasonal: May - October 2025)

About the Organization: Gunflint Lodge & Outfitters is the only year-round full-service resort with the world-famous Boundary Waters Canoe Area Wilderness as its backyard. With deluxe lakeside cabins, an award-winning restaurant and bar, a wide range of outdoor activities, and a comprehensive canoe outfitting business, Gunflint Lodge & Outfitters is sure to provide the Northwoods getaway you seek. During the summer, we offer guided day trips (canoeing & hiking) into the Boundary Waters, equestrian activities, a forest canopy zipline tour, fishing guides, boat rentals on Gunflint Lake, and free paddlesports for guests. In the winter, we're the doorstep to 70km of cross-country ski trails, snowshoe trekking, wilderness snowmobiling, and ice fishing. In addition to the joy of living on the edge of the wilderness surrounded by the Superior National Forest, employees can expect subsidized on-site staff housing, free & reduced-cost use of outdoors equipment, employee discounts on restaurant & gift shop, and the camaraderie of working as a team to surprise and delight our guests.

Description

As a Front Desk / Guest Services Associate at Gunflint Lodge & Outfitters, you will serve as a friendly resource for welcome and engagement with all guests, both in-house and those planning a visit. You will provide outstanding guest service to lodge guests and help future guests arrange life-changing stays.

We are looking for enthusiastic individuals who enjoy wilderness adventure and who love the outdoors – and can share their enthusiasm with guests. In this role, you will answer guest questions, provide basic orientation to Gunflint Lodge, manage scheduling & point of sale, and serve as a critical point of contact between guests and other staff members.

ESSENTIAL DUTIES

• Interact frequently with guests to provide high-quality experiences.
• Take guest reservations for rooms and all amenities & activities via telephone, e-mail, and in person to maximize revenue and guest experience.
• Respond to guest needs and anticipate those not yet raised.
• Inform guests of activities available at the resort and elsewhere along Gunflint Trail.
• Use computer to check guests in and out and take payment for rooms and gift shop purchases.
• Oversee guest departure process, ensuring accounts are properly charged, correct statements are provided, and ensuring guest satisfaction while encouraging future visits.
• Conduct opening and closing processes for the Lodge front desk.
• Respond to guest concerns and complaints in a professional manner.
• Respond to letters, e-mails, and phone call inquiries regarding reservations, rates, services, and visit planning.
• Receive daily USPS shipments and sort to staff mailboxes.
• Use two-way radio to communicate with Housekeeping and Maintenance to verify that guest rooms are ready and to coordinate addressing guest requests.
• Use two-way radio to communicate with Recreation/Activities staff to ensure timely guest care and engagement.
• Manage merchandising and sales for gift shop areas.
• Dust, vacuum, sweep, and otherwise ensure cleanliness & tidiness of the front desk, lobby, and gift shop areas.

OCCASIONAL DUTIES

• Restock, price, and arrange gift shop displays, including regularly stocking beverage cooler and folding & stocking clothing for purchase.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent
• Positive, guest-focused attitude
• Organized, extreme attention to detail
• Ability to work calmly and effectively under pressure, especially with guests and other staff members
• Strong communication skills
• Work well independently and as part of a team

PHYSICAL DEMANDS

• Ability to speak and hear, including on the phone.
• Ability to work in a standing position for periods of time.
• Manual dexterity for typing, writing, sorting, etc.

WORK ENVIRONMENT

• Primarily in an indoor setting.
• Occasional exposure to heat/cold from the natural environment.
• The noise level in the work environment is usually low to moderate.

WAGE RANGE: $15-17 per hour

Category: Rooms

Full-Time/Part-Time: Full-Time and/or Part-Time

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.