Front Desk Staff

Planet Fitness - Excel Fitness; Dunn (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Une salle de sport bien connue, Planet Fitness, recherche des Gym Staff pour garantir une expérience positive aux membres. Les responsabilités incluent l'accueil des membres, l'assistance par téléphone, l'inscription de nouveaux membres et le nettoyage des installations. Ce poste requiert une attitude positive et d'excellentes compétences en service à la clientèle, ainsi qu'une formation minimale de niveau secondaire.

Qualifications

• Expérience en service client souhaitée.
• Capacité à travailler debout et à communiquer efficacement.

Responsibilities

• Accueil et service aux membres en fournissant un service à la clientèle exceptionnel.
• Responsabilités de nettoyage dans toute la salle de sport.

Skills

Service client

Écoute

Compétences informatiques

Attitude positive

Education

High School diploma/GED

Job description

Job Summary

All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

-Greet members, prospective members and guests, providing exceptional customer service.

-Responsibilities could include:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

-Customer service background preferred.

-Basic computer proficiency.

-Upbeat and positive attitude!

-Punctuality and reliability is a must.

-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

-Strong listener with the ability to empathize and problem solve.

-Demonstrate diplomacy in all interactions while using appropriate behavior and language.

-High School diploma/GED equivalent required.

-Must be 18 years of age or older.

Physical Demands

-Continual standing and walking during shift.

-Continual talking in person or on the phone during shift.

-Must be able to occasionally lift up to 50 lbs.