Front Desk Specialist – Weekday Hours, Growth & Benefits

Gastro Health; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Spending Accounts

Life / AD&D

Disability

Legal

Job summary

Gastro Health is seeking a Full-Time Front Desk Representative to join our Cincinnati team. The role centers on warmly greeting patients, verifying insurance, and managing front-desk operations with accuracy and professionalism.

You'll use a practice management system to record patient data, verify referrals, collect co-pays, and balance daily transactions, contributing to a smooth patient experience and practice efficiency.

Qualifications

• Greet patients in a pleasant and timely manner.
• Experience handling patient records and insurance information.
• Ability to verify referrals and insurance benefits.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, driver’s license, or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure the patient has a current referral on the date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co-payment, coinsurance, deductible, or outstanding balances from the patient & post all payments collected.
• Ensure the time-of-service batch is balanced and closed daily.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area including stocking of business cards.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Medical office experience

Education

High School Diploma

College degree desirable

Tools

Practice management system

Insurance verification

Job description

Gastro Health is seeking a Full-Time Front Desk Representative to join our Cincinnati team. The role centers on warmly greeting patients, verifying insurance, and managing front-desk operations with accuracy and professionalism.

You'll use a practice management system to record patient data, verify referrals, collect co-pays, and balance daily transactions, contributing to a smooth patient experience and practice efficiency.