Patient Relations & Scheduling Specialist

Gastro Health; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work-life balance

Mon-Fri schedule

Paid holidays

Paid time off

Benefits package

Advancement opportunities

Tickets at Work program

Job summary

Gastro Health in Cincinnati, OH seeks a Full-Time Patients Relations Representative to join our team. You will be the first point of contact for patients, schedule appointments, verify benefits, and coordinate communications across care centers.

The ideal candidate has a high school diploma and 2+ years of medical administration experience, with strong communication and scheduling skills. We offer a comprehensive benefits package and a Monday–Friday schedule with no weekends.

Qualifications

• High school diploma or GED required or equivalent.
• 2+ years medical administration experience desired.
• Strong communication and scheduling abilities.

Responsibilities

• Answer and route incoming calls; take messages and route to appropriate personnel.
• Schedule, confirm, and cancel office appointments for patients.
• Process referrals and import demographics from patient portal.
• Check daily voicemails and respond or route as needed.
• Verify health plan benefits and obtain authorization if needed.
• Assist patients with questions and concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Handle call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Skills

Medical administration experience

Communication skills

Education

High school diploma or GED

Job description

Gastro Health in Cincinnati, OH seeks a Full-Time Patients Relations Representative to join our team. You will be the first point of contact for patients, schedule appointments, verify benefits, and coordinate communications across care centers.

The ideal candidate has a high school diploma and 2+ years of medical administration experience, with strong communication and scheduling skills. We offer a comprehensive benefits package and a Monday–Friday schedule with no weekends.