Front Desk Specialist Part Time-Brownsville, VT

Holiday Inn Club Vacations Incorporated; West Windsor (VT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Matching 401K

Growth opportunities

Employee Assistance Program

Paid Time Off

Travel discounts

Tuition reimbursement

Outstanding company culture

Job summary

Holiday Inn Club Vacations is seeking a Front Desk Specialist who will act as the front-of-house liaison, ensuring an exceptional guest experience. Responsibilities include managing check-ins, resolving guest inquiries, and performing technical tasks for smooth operations throughout the resort.

The ideal candidate has a high school diploma, at least one year of customer service experience, and strong communication skills. Benefits include growth opportunities, a matching 401K, and paid time off.

Qualifications

• Minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Fluent in the English language.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out.
• Handles complex technical tasks including room changes and folio adjustments.
• Communicates with housekeeping to expedite cleaning of units.
• Maintains a house bank and performs end of day reporting.

Skills

Customer service

Problem-solving skills

Strong organizational skills

Communication skills

Bilingual

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Timeshareware applications

Office equipment

Job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

COMPANY BENEFITS:

• Matching 401K
• Growth & Developmental Opportunities
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Points through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

Shift: Can vary anywhere from 7:30AM-11PM. Must be able to work weekends and holidays.

Pay: $15-$19hr. Depending on experience.

This position will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will provide additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS:

• Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Answers all incoming calls and reservation inquiries.
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units.
• Performs other duties as assigned.

EDUCATION And/or EXPERIENCE

• High School Diploma or GED.
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.
• Bilingual a plus.

Qualifications

• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language.

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