Front Desk Specialist: Member Experience

EōS Fitness; West Covina (CA); On-site; USD 23,281 - 26,863; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training and merchandise

Employee referral program

Daily pay offered

401(k) with company matching

Group health benefits

Job summary

EōS Fitness in West Covina is hiring a Service Associate responsible for providing exceptional service to gym members. You will greet and assist members, handle inquiries, and ensure a welcoming environment.

This role requires excellent customer service skills, flexibility for shifts, and proficiency in MS Office. Compensation ranges from $16.90 to $19.50 per hour with additional benefits such as free membership and discounts.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and memberships.
• Address member inquiries and complaints promptly.
• Ensure check-in area is clean and organized.
• Process payments for memberships and classes.

Skills

Customer service experience

Interpersonal skills

Multitasking ability

Problem-solving skills

Flexibility for scheduling

Tools

MS Office

Gym management software

Job description

EōS Fitness in West Covina is hiring a Service Associate responsible for providing exceptional service to gym members. You will greet and assist members, handle inquiries, and ensure a welcoming environment.

This role requires excellent customer service skills, flexibility for shifts, and proficiency in MS Office. Compensation ranges from $16.90 to $19.50 per hour with additional benefits such as free membership and discounts.