Front Desk Specialist — Guest Experience & Admin

United Defense Tactical; Sarasota (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Flexible scheduling

Skill Development

Networking

Sense of community

Job summary

United Defense Tactical seeks a friendly Front Desk Associate to greet customers in person, by phone, or email, and assist with their needs. This role requires strong communication and multitasking abilities in a fast-paced environment.

The ideal candidate will have 1-2 years in customer service, proficiency with Microsoft Office and Google Suite, and a commitment to accuracy in records and billing processes. Training and advancement opportunities are available.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or receptionist roles preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in using office equipment, such as a computer, printer, and scanner.
• Familiarity with basic office software, such as Microsoft Office and Google Suite.
• Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
• Answer and manage phone calls and emails in a timely and professional manner.
• Manage the front desk area, including keeping it organized, clean, and well-stocked.
• Process customer inquiries, complaints, and requests, and elevate issues as needed to the appropriate department or person.
• Check-in and check-out customers, ensuring accuracy of reservations and billing information.
• Maintain customer records and update the company's database with relevant information.
• Coordinate with other departments to ensure customer needs are met and issues are resolved.
• Perform general administrative tasks, such as photocopying, scanning, and filing.
• Adhere to company policies and procedures, and maintain a high level of professionalism at all times.

Skills

Customer service

Multitasking

Communication

Phone & email

Education

High school diploma

Tools

Microsoft Office

Google Suite

Job description

United Defense Tactical seeks a friendly Front Desk Associate to greet customers in person, by phone, or email, and assist with their needs. This role requires strong communication and multitasking abilities in a fast-paced environment.

The ideal candidate will have 1-2 years in customer service, proficiency with Microsoft Office and Google Suite, and a commitment to accuracy in records and billing processes. Training and advancement opportunities are available.