Front Desk Pro: Flexible Hours & Growth

United Defense Tactical Atlanta; Nashville (TN); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Employee discounts

Flexible scheduling

Skill Development

Networking

Sense of community

Training & development

Free uniforms

Job summary

United Defense Tactical Atlanta is seeking a friendly Front Desk Associate to greet customers in person, on the phone, or by email, and to assist them with their needs. This role requires clear communication, professionalism, and the ability to multitask in a fast-paced environment.

You will manage front desk operations, answer calls, handle inquiries, check-in guests, maintain records, and coordinate with other departments to ensure smooth service.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or receptionist role preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in using office equipment, such as a computer, printer, and scanner.
• Familiarity with basic office software, such as Microsoft Office and Google Suite.
• Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
• Answer and manage phone calls and emails in a timely and professional manner.
• Manage the front desk area, including keeping it organized, clean, and well-stocked.
• Process customer inquiries, complaints, and requests, and escalate issues as needed to the appropriate department or person.
• Check-in and check-out customers, ensuring accuracy of reservations and billing information.
• Maintain customer records and update the company's database with relevant information.
• Coordinate with other departments to ensure customer needs are met and issues are resolved.
• Perform general administrative tasks, such as photocopying, scanning, and filing.
• Adhere to company policies and procedures, and maintain a high level of professionalism at all times.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

Google Suite

Job description

United Defense Tactical Atlanta is seeking a friendly Front Desk Associate to greet customers in person, on the phone, or by email, and to assist them with their needs. This role requires clear communication, professionalism, and the ability to multitask in a fast-paced environment.

You will manage front desk operations, answer calls, handle inquiries, check-in guests, maintain records, and coordinate with other departments to ensure smooth service.