Front Desk Specialist: Elevate Guest Experience

Home2 Suites by Hilton Lebanon; Lebanon (TN); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development

Travel Discounts

Job summary

Home2 Suites by Hilton Lebanon is seeking a Front Desk Agent to deliver warm, friendly service and manage guest check-ins and check-outs with accuracy. You will greet guests, answer phones, and resolve routine inquiries while using hotel software and POS systems.

The role emphasizes excellent English communication, comfort with computers, and physical ability to lift up to 20 pounds. Join a team that values guest satisfaction and professional growth.

Qualifications

• Excellent English communication skills (reading, writing and speaking).
• Comfortable using a computer and software to check guests in and out.
• Ability to lift or move up to 20 pounds.

Responsibilities

• Provide the first impression to guests and deliver exceptional service.
• Welcome guests in person and over the phone daily.
• Handle check-in/check-out, cash and credit card transactions accurately and confidently.

Skills

Customer service

Cash handling

Communication

Tools

POS system

Job description

Home2 Suites by Hilton Lebanon is seeking a Front Desk Agent to deliver warm, friendly service and manage guest check-ins and check-outs with accuracy. You will greet guests, answer phones, and resolve routine inquiries while using hotel software and POS systems.

The role emphasizes excellent English communication, comfort with computers, and physical ability to lift up to 20 pounds. Join a team that values guest satisfaction and professional growth.