Front Desk & Social Services Assistant - Emergency Aid

salvarmycareers; Peoria (IL); On-site; USD 24,000 - 28,000; Full time

Job summary

The Salvation Army – Peoria Family Services seeks a Social Services Assistant to provide front-window support and coordinate administrative tasks, assisting staff and community members in emergency services.

The role reports to the Peoria Social Services Assistant Director, with a typical schedule at the front desk and surrounding areas. Candidates should have a High School Diploma and at least two years in a reception or administrative role, with bilingual ability a plus.

Qualifications

• High School Diploma or equivalent. Significant experience may be considered in lieu of.
• Two years plus of experience in a receptionist, front desk, customer service or administrative support role preferred.
• Proficiency in computer software applications, including MS Office and email.

Responsibilities

• Provide administrative support to the Assistant Director of Social Services by assisting with scheduling, maintaining records and documentation, preparing reports and correspondence, coordinating department communications and performing other clerical and organizational duties as assigned.
• Work with administrative staff for support and relief needs including telephone support, mailroom management, front lobby operations, etc.
• Acknowledge and greet individuals entering the front lobby.
• Promptly answer the telephone and collect pertinent information from the client or transfer them to the appropriate staff.
• Build knowledge of program criteria to field calls for The Salvation Army.
• Collect copies of individuals’ ID, bills or other required paperwork for assistance.
• Complete filing of client records for case management staff.
• Assist with Utility Emergency Assistance requests and process paperwork.
• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

Skills

Communication

Bi-lingual

Detail-oriented

Multitasking

Diversity sensitivity

Budget awareness

MS Office

Education

High School Diploma or equivalent

Job description

The Salvation Army – Peoria Family Services seeks a Social Services Assistant to provide front-window support and coordinate administrative tasks, assisting staff and community members in emergency services.

The role reports to the Peoria Social Services Assistant Director, with a typical schedule at the front desk and surrounding areas. Candidates should have a High School Diploma and at least two years in a reception or administrative role, with bilingual ability a plus.