Front Desk Shift Manager - Borgata

MGM Resorts International; Atlantic City (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry seeks a Front Desk Shift Manager in Atlantic City. This role involves leading the front desk team, ensuring excellent guest experiences, and operational success. Ideal candidates will bring strong communication skills, relevant experience, and a commitment to service excellence.

Benefits

Wellness incentive programs

Discounts on hotel, food, beverage, and entertainment

Free meals in employee dining room

Free parking on and off shift

Healthcare and financial benefits

Professional development opportunities

Qualifications

• 2+ years of prior relevant experience in hotel or hospitality.
• Ability to lead and manage front desk operations effectively.

Responsibilities

• Lead front desk team to deliver exceptional guest experiences.
• Manage reports, conduct night audits, and coordinate inventory.
• Implement policies and procedures for front desk operations.

Skills

Communication

Problem-solving

Teamwork

Education

Bachelor degree or equivalent experience

Job description

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Atlantic City, New Jersey

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Front Desk Shift Manager, you'll play a vital role in leading our dynamic Front Desk team to deliver exceptional guest experiences while achieving operational and financial success that embodies the MGM brand. Your ability to handle day-to-day tasks—like managing reports, conducting night audits, and coordinating inventory—will ensure smooth operations and high customer satisfaction. If you have a flair for communication, problem-solving, and teamwork, and are ready to make a positive impact while leading by example, we want you to join our vibrant team!

The Day-to-day

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
  
  

The Ideal Candidate

• Bachelor degree or equivalent experience
• 2+ years of prior relevant experience
  
  

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
  
  

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532

Pay Range

The pay range for this role is:

$45,000.00 - $60,000.00

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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