Front Desk Shift Lead: Guest Services & VIP Support

Seneca Niagara Falls Gaming Corporation; United States; Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Seneca Niagara Falls Gaming Corporation is seeking a Front Desk Shift Manager to lead daily front desk and bell/door services and to act as the Manager on Duty as needed. You will issue Seneca Player’s Club cards, ensure guest satisfaction, and guide staff under the VIP & Front Desk Manager.

The role requires 3–5 years of supervisory Front Desk experience, strong leadership and computer skills, and a commitment to policy compliance and exceptional guest service.

Qualifikationen

• Must possess a high degree of interpersonal and customer relation skills to ensure total guest satisfaction.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with customers and employees.
• Must have proven leadership ability to guide subordinate personnel and develop short-term goals.

Aufgaben

• Oversee and assist with daily Front Desk and Bell Stand assignments.
• Investigate and resolve guest situations such as reservation errors or lost belongings.
• Prepare and process daily reports and perform general administrative duties.
• Interview, hire, train, and schedule subordinates under VIP & Front Desk Manager.
• Authorize point redemption transactions for guests with accumulated points to receive a hotel room.
• Maintain effective communication with related areas to ensure smooth operations.

Kenntnisse

Interpersonal skills

Leadership ability

Computer skills

Customer relations

Ausbildung

High school diploma or equivalent

Tools

PC and hotel systems software

Jobbeschreibung

Seneca Niagara Falls Gaming Corporation is seeking a Front Desk Shift Manager to lead daily front desk and bell/door services and to act as the Manager on Duty as needed. You will issue Seneca Player’s Club cards, ensure guest satisfaction, and guide staff under the VIP & Front Desk Manager.

The role requires 3–5 years of supervisory Front Desk experience, strong leadership and computer skills, and a commitment to policy compliance and exceptional guest service.