VIP Services Shift Supervisor Four Diamond Guest Experience

Seneca Gaming Corporation

City of Niagara Falls (NY)

On-site

USD 23,000 - 32,000

Full time

14 days+

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Job summary

Seneca Gaming Corporation is seeking a VIP Services Shift Manager to supervise the Hotel Guest Services Desk, Business Center, and VIP Services. You will train and schedule butlers and VIP staff for VIP check-in and guest services, interview staff, and issue Social Club cards.

Adherence to company policies and internal controls is required. The role includes coordinating VIP arrivals/departures, maintaining service standards, and cross-training as Front Desk Shift Manager.

Qualifications

Must have excellent communication and interpersonal skills.
Must have 5 years hospitality/front desk experience.
Proficient computer/PC skills, experience with ACSC and LMS preferred.
Proficient in Microsoft Office Suite.
Excellent customer service skills.

Responsibilities

Supervise day-to-day operations of the Hotel Guest Services Desk & Business Center and VIP Services.
Assist in scheduling team members.
Supervise VIP arrivals/departures and coordinate with related departments to deliver Four Diamond Service.
Ensure VIP rooms/suites are ready for occupancy and manage guest requests with follow-up.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

Education

High school diploma or equivalent

5 years hospitality/front desk experience

Job description

Adherence to company policies and internal controls is required. The role includes coordinating VIP arrivals/departures, maintaining service standards, and cross-training as Front Desk Shift Manager.

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