VIP Services & Front Desk Lead

Seneca-Gaming-Corporation; City of Niagara Falls (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Seneca Gaming Corporation is seeking a VIP Services Shift Manager to supervise the Hotel Guest Services Desk, VIP Services, and Butlers. You will train, schedule, and interview VIP staff and ensure Four Diamond service during VIP check-in and guest interactions.

Strong ACSC/LMS, Microsoft Office skills, and hospitality background are essential. Responsibilities include coordinating VIP arrivals/departures, guest requests, and cross-department communication, maintaining service standards, and

Qualifications

• High school diploma or its equivalent is required.
• Minimum five years’ hospitality, casino and/or front desk experience.
• Minimum three years of Front Desk Management and/or VIP Services experience.
• Proficient computer/PC skills; experience with ACSC and LMS required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Supervise the day-to-day operations of the Hotel Guest Services Desk, VIP Services and Butlers.
• Assist in scheduling team members and interviewing VIP Services staff.
• Issue Social Club cards to guests and maintain information accuracy.
• Coordinate VIP service for hotel check-in, concierge, spa, and other guest requests.
• Maintain and update information across ACSC and LMS systems; ensure policy compliance.
• Oversee VIP room/suite readiness and handle guest problems with service recovery as needed.
• Liaise with Junket Manager, Marketing Services, Bell Services, Front Desk and other departments.

Skills

Customer service

Front desk management

Hospitality experience

MS Office

Education

High school diploma

Tools

ACSC LMS

MS Office

Job description

Seneca Gaming Corporation is seeking a VIP Services Shift Manager to supervise the Hotel Guest Services Desk, VIP Services, and Butlers. You will train, schedule, and interview VIP staff and ensure Four Diamond service during VIP check-in and guest interactions.

Strong ACSC/LMS, Microsoft Office skills, and hospitality background are essential. Responsibilities include coordinating VIP arrivals/departures, guest requests, and cross-department communication, maintaining service standards, and