Front Desk Security Officer

Security Management Innovations, Inc.; Miami (FL); On-site; USD 36,000 - 43,000; Full time

Job summary

SMI Security is seeking a professional, dependable Front Desk Security Officer for a high-rise residential building in Miami. The role requires delivering excellent customer service to residents, guests, and vendors while maintaining a professional front-desk presence.

Schedule is Monday–Friday, 11:00 PM–7:00 AM. Pay rate is $17.50 per hour. The ideal candidate can work independently overnight, manage packages, and adhere to building security procedures in a bilingual English/Spanish environment.

Qualifications

• Previous front desk or residential security experience preferred.
• Experience with computer software and electronic systems.
• Experience handling packages and maintaining package logs preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Ability to work independently with minimal supervision.
• Bilingual English/Spanish strongly preferred.
• Must meet all applicable Florida security licensing and employment requirements.

Responsibilities

• Maintain a professional security presence at the front desk.
• Monitor and control access to the property according to procedures.
• Greet and assist residents, guests, vendors, and visitors professionally.
• Verify visitors and manage access per protocols.
• Receive, document, organize, and secure packages per building procedures.
• Enter package and other information into computer systems.
• Use computer software and electronic systems for daily front-desk tasks.
• Maintain logs, reports, and documentation during shifts.
• Monitor building activity and report unusual or emergency situations.
• Communicate with property management and SMI Security management when needed.
• Work independently with attention to detail and follow post orders.
• Maintain professional appearance and customer-service standards.
• Perform other security and front-desk duties as assigned.

Skills

Front desk

Concierge

Residential security

Customer-service

Computer software

Package logs

Bilingual English/Spanish

Independent work

Attention to detail

Job description

SMI Security is seeking a professional, dependable, and customer-service-oriented Front Desk Security Officer to join our security team at a high-rise residential building.

This position is ideal for an experienced security professional who understands the importance of maintaining a professional front-desk presence while providing excellent customer service to residents, guests, vendors, and building personnel.

The successful candidate must be comfortable working independently during the overnight hours, utilizing computer software, managing package-related responsibilities, and maintaining a professional and welcoming presence at the front desk.

Position Details

• Position: Front Desk Security Officer.
• Schedule: Monday – Friday, 11:00 PM – 7:00 AM.
• Pay Rate: $17.50 per hour.
• Location: High-Rise Residential Building.
• Shift: Overnight.

Primary Responsibilities

• Maintain a professional and visible security presence at the building's front desk.
• Monitor and control access to the property in accordance with established security procedures.
• Greet and assist residents, guests, vendors, and visitors in a professional and courteous manner.
• Verify visitors and provide appropriate access while following property security protocols.
• Receive, document, organize, and properly secure packages in accordance with building procedures.
• Accurately enter package information and other required information into computer-based systems.
• Utilize computer software and electronic systems to complete daily security and front-desk responsibilities.
• Maintain accurate logs, reports, and documentation throughout the shift.
• Monitor building activity and promptly report unusual, suspicious, or emergency situations.
• Communicate effectively with property management and SMI Security management when assistance is required.
• Work independently while maintaining strong attention to detail and following post orders.
• Maintain a professional appearance, demeanor, and customer-service standard at all times.
• Perform other security and front-desk responsibilities as assigned.

Candidate Qualifications

SMI is looking for a mature, dependable, and professional individual who can demonstrate:

• Previous front desk, concierge, residential security, or customer-service experience preferred.
• Previous experience working with computer software and electronic systems.
• Experience handling packages and maintaining accurate package logs is strongly preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Ability to work independently with minimal supervision.
• Ability to remain professional and composed when dealing with residents, guests, and challenging situations.
• Strong attention to detail and organizational skills.
• Reliable attendance and the ability to report to work on time for every scheduled shift.
• Ability to follow written and verbal instructions, post orders, and company policies.
• Bilingual English/Spanish communication skills are strongly preferred.
• Must meet all applicable Florida security licensing and employment requirements.

What We Are Looking For

The ideal candidate will be someone who understands that this position is more than simply sitting at a front desk. You will be representing SMI Security and the property and are expected to provide a professional security presence while delivering a high level of customer service.

This position requires someone who is reliable, responsible, computer-literate, customer-service focused, and comfortable working independently overnight.

If you are looking for a stable overnight security position and believe you have the experience and professionalism to represent SMI Security at a high-rise property, we encourage you to apply.

SMI Security

6802 NW 77th Court
Miami, FL 33166