Front Entrance Security & Guest Experience Lead

Everything But The House; Cincinnati, Northern (OH, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

OPOTC Handgun Course training

Health, Dental, and Vision Insurance

PTO and Holidays

Employee discounts

Job summary

Everything But The House (EBTH) is seeking a reliable Security Guard to be the primary face at our front entrance and buyer pickup area in Cincinnati, balancing a welcoming environment with strict safety and access control. You will manage guest check-ins, front-door flow, and safeguard our facility, team members, and high-value inventory.

Key duties include greeting clients and visitors, monitoring entry points, handling incidents, and coordinating with the Security Manager.

Qualifications

• Experience in customer-facing security, concierge, luxury retail, or front-desk hospitality preferred.
• 1–2 years in relevant roles as noted above.
• OPOTC 20-Hour Basic Handgun Course (training costs fully covered by EBTH); First Aid/ CPR certification is a plus.

Responsibilities

• Visitor & Client Management: Warmly greet clients, visitors, vendors, and staff at the front entrance and buyer pickup kiosk; manage badge issuance and direct guests.
• Access Control & Facility Safety: Monitor entry points, manage vehicle/personnel access, and conduct routine patrols of the facility.
• Surveillance & Incident Response: Monitor CCTV cameras and alarm systems; identify potential security risks and de-escalate situations professionally.
• Emergency Handling: Serve as a first responder for emergencies, applying First Aid/CPR or coordinating with emergency services (911) and local law enforcement as required.
• Reporting & Collaboration: Maintain daily activity logs, file incident reports, and communicate regularly with the Security Manager.

Skills

Verbal communication

Conflict de-escalation

Basic computer literacy

Job description

Everything But The House (EBTH) is seeking a reliable Security Guard to be the primary face at our front entrance and buyer pickup area in Cincinnati, balancing a welcoming environment with strict safety and access control. You will manage guest check-ins, front-door flow, and safeguard our facility, team members, and high-value inventory.

Key duties include greeting clients and visitors, monitoring entry points, handling incidents, and coordinating with the Security Manager.