Front Desk Security & Customer Experience Pro

Allied Universal

Orlando (FL)

On-site

USD 25,000 - 29,000

Full time

3 days ago

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Job summary

Allied Universal in Orlando, FL is seeking a Security Officer for Visitor Welcome Services at a financial institution. You will greet visitors, verify IDs, issue credentials, and monitor front-desk activity while upholding security procedures and delivering excellent customer service.

The role requires a diligent, service-oriented individual who can respond calmly to incidents and maintain a professional lobby environment.

Qualifications

Guard card or license preferred.
Customer service experience preferred.
CPR and First Aid certification preferred.
Be at least 18 years old for unarmed roles; 21+ for armed roles.
High school diploma or equivalent required.
Background check conducted as a condition of employment.
Drug screen required where permitted by law.
Licensing requirements may apply by state/local law.

Responsibilities

Provide exceptional customer service to employees, visitors, and clients at a financial institution location by following site-specific policies and security procedures.
Manage front desk access by greeting visitors, verifying identification and appointments, issuing visitor credentials, and maintaining logs.
Monitor entry activity, cameras, alarms, and other security systems from the front desk and report unusual activity.
Respond to incidents, emergencies, and critical situations calmly and contact appropriate personnel or responders.
Maintain a professional lobby environment and deter unauthorized access through access-control procedures.