Front Desk Security

Jacob-A-Riis-Neighborhood-Settlement; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Jacob A. Riis Neighborhood Settlement is seeking a Front Desk Security professional to maintain a safe environment at the facility’s main entrance.

Responsibilities include monitoring entrances, verifying access, supervising pickup, mediating conflicts, and responding to emergencies. The role requires a NYS Security Guard License, with at least two years of security experience and strong interpersonal and communication skills.

Qualifications

• Valid NYS Security Guard License.
• Minimum of two (2) years’ experience as a security guard.
• Background clearance; fingerprinting; sex offender check list.
• Experience in a youth setting preferred.
• Excellent interpersonal, oral and written communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Maintain strict boundaries with staff and participants; ensure safety.
• Monitor entrances and exits; verify authorized access and sign-ins.
• Mediate conflicts and direct unapproved individuals off property.
• Patrol site; check for unsafe conditions; respond to emergencies.
• Answer phones and cover front desk; log daily activities.
• Open and close procedures and document daily occurrences.

Skills

NYS Security Guard License

Bilingual English/Spanish

Excellent communication

Interpersonal skills

Safety awareness

Education

High School Diploma or GED

Job description

THE ORGANIZATIONJacob A. Riis Neighborhood Settlement (Riis Settlement), a community-based non-profit organization offering comprehensive services to the youth, adults, older adults, immigrants and families of Western Queens, is dedicated to civic engagement and organizing as integral to our mission “to build and strengthen underserved communities and act as a catalyst for change.” For more information about Jacob A Riis Neighborhood Settlement, please view our website at www.riissettlement.orgJOB SUMMARYThe Front Desk Security is responsible for maintaining a safe, secure, and professional environment at the facility’s main entrance. This role includes monitoring all entrances and exits, verifying authorized access, managing visitor and participant sign-ins, and ensuring only approved individuals pick up participants. The officer also supervises youth awaiting pickup, mediates conflicts, responds to emergencies, and patrols the site for potential safety concerns. Additional responsibilities include covering the front desk, answering phones, documenting daily activities in a logbook, and supporting opening and closing procedures.JOB RESPONSIBILITIESMajor Duties and ResponsibilitiesMaintains strict boundaries with program staff and participantsProvide an atmosphere in which all participants, staff and visitors feel safeManage and mediate all conflictMonitor entrances and exits; prevent unapproved entry; controls entrances; direct persons who cause a disturbance to leave the property; keep lobby clear of unauthorized personsPatrols site; checks for unsafe conditionsEnsuring that facility is opened and/ or closed during specified hoursResponds to emergencies in an orderly mannerEnsure that all participants and visitors sign in and out dailyEnsure that only approved/authorized individuals sign out participants during daily pick upSupervise youth participants that are waiting for pick upCommunicates in a manner that is open, honest and responsive in all situationsAnswer phone calls; covers front deskDocument daily occurrences, events, and happenings in the logbookAdditional duties as required by supervisor(s)Physical Demands: The work requires routine walking, standing, bending and carrying items weighing less than fifty pounds.STATEMENT OF SKILLS, KNOWLEDGE, & ABILITIESValid NYS Security Guard LicenseMinimum of two (2) years’ experience as a security guardBack ground clearance; fingerprinting, sex offender check list; physical, three (3) reference checkRelevant experience in a youth setting preferredHigh School Diploma or G.E.D.A genuine respect for and an interest in the well-being of childrenAbility to carry out instructions furnished in a written and oral formExperience in a non-profit settingExcellent interpersonal ,oral and written communication skillsDetail-oriented and strong organizational and follow up skillsFlexibility, patience, resourcefulness and a willingness to learnAbility to be an effective team leaderGood interpersonal skills, with the ability and willingness to work with diverse ethnic populationsBilingual English/Spanish preferred.