Front Desk Sales Representative

Hunter Super Techs - TurnPoint; Greensboro (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Bonuses & incentives

Benefits package

PTO and vacation

Job summary

Glass Doctor is seeking an Inside Sales Representative / Front Desk Sales Representative to provide top-tier customer service. You will handle calls, enter data in the POS system, and schedule appointments to close sales while assisting customers with vehicle glass needs.

The role emphasizes exceptional communication, attention to detail, and the ability to manage time in a fast-paced environment. Flexible schedule and training are offered to support growth.

Qualifications

• One year or more of customer service experience preferred.
• Must be insurable with a valid driver’s license and clean driving record.
• Strong organizational skills and ability to multi-task.
• Excellent interpersonal and communication skills (written and verbal).

Responsibilities

• Receives incoming calls in a professional and courteous manner and verifies contact information.
• Enters customer information into the point-of-sale system.
• Sets appointments for flat projects to promptly close the sale.
• Assists auto glass customers with open-ended questions to gather vehicle details.
• Responds to email requests to secure opportunities and collects payments.

Skills

Customer service

Phone skills

Interpersonal skills

Communication skills

Multitasking

Tools

POS system

Job description

Do you love customer service and you’ve been doing it for more than a year? Then keep reading…How about growing your skills and income at a company where your attention to detail will be appreciated?As an ISR (Inside Sales Representative / Front Desk Sales Representative / Client Relations Associate), you will be helping our residential and business customers, often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good!We invest in our people and will make sure you have the training, tools, and process to be successful.If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply to Glass Doctor today!Your Responsibilities as an ISR (Inside Sales Representative / Front Desk Sales Representative / Client Relations Associate):As a Glass Doctor ISR (Inside Sales Representative / Front Desk Sales Representative / Client Relations Associate), you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.Here’s what you’ll do:Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information.Enter all relevant customer information into the point-of-sale system.Sets appointments for flat projects to promptly close the sale.Assist Auto Glass Customers using open ended questions to ensure Glass Doctor gets the best possible information about the vehicle.Promptly responds to email requests to secure the opportunity.Collect payment from customers for the work performed.Here’s What You Need to Succeed as an ISR (Inside Sales Representative / Front Desk Sales Representative / Client Relations Associate):Excel at Exceptional Customer Service: In this role, you are much more than just a customer service representative. You are delivering an exceptionally high-quality customer experience.We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.Have an Eye for Perfection: You’ll need a high level of attention to detail.Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.Job RequirementsThe following are the minimum requirements to be considered for the ISR position at Glass Doctor:One year or more of customer service experience preferred.Knowledge and understanding of the basic tools of the trade.Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle.Must be willing to complete a background check and drug screen.Strong organizational skills, able to multi-task, and can manage time.Outstanding phone skills.Strong computer and internet skills.Excellent interpersonal and communication skills (written and verbal).This Job Is NOT For You If . . .You say things in your head like “A broken window – what’s the big deal?” To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.Here’s How We Take Care of Our Employees:Flexible SchedulePaid TrainingBonuses & IncentivesBenefits PackagePTO and VacationThe pay range for this position is $14.56 to $15.25, depending on your level of experience as an ISR (Inside Sales Representative / Front Desk Sales Representative / Client Relations Associate).At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?APPLY TODAY!