Inside Sales Representative

Synergistic International LLC; Norcross (GA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Flexible Schedule

Paid Training

Bonuses & Incentives

Benefits Package

PTO and Vacation

Job summary

Synergistic International LLC, serving as Glass Doctor in Norcross, GA, seeks an ISR to provide exceptional customer service. In this role, you will assist customers and ensure a high-quality experience during critical times.

Applicants should have at least one year of customer service experience and strong communication skills. Benefits include flexible scheduling and paid training. Compensation ranges from $18 to $23 based on experience.

Qualifications

• 1+ year of customer service experience preferred.
• Knowledge of basic tools used in the trade.
• Ability to manage time and multitask.

Responsibilities

• Receive incoming calls and determine the purpose.
• Enter customer information into the system.
• Set appointments for projects to close the sale.
• Assist customers with auto glass needs.
• Respond promptly to email requests.
• Collect payments when scheduling jobs.

Skills

Customer service experience

Attention to detail

Organizational skills

Phone skills

Computer and internet skills

Communication skills

Job description

Do you love customer service and you’ve been doing it for more than a year? Then keep reading…

How about growing your skills and income at a company where your attention to detail will be appreciated?

As an ISR at Glass Doctor, you will be helping our residential and business customers, often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful.

Your Responsibilities as an ISR:

As a Glass Doctor ISR, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.

Here’s what you’ll do:

• Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information.
• Enter all relevant customer information into the point-of-sale system.
• Sets appointments for flat projects to promptly close the sale.
• Assist Auto Glass Customers using open ended questions to ensure Glass Doctor gets the best possible information about the vehicle.
• Promptly responds to email requests to secure the opportunity.
• Collect payment from customers when scheduling the job.

Here’s What You Need to Succeed as an ISR:

Excel at Exceptional Customer Service:

In this role, you are much more than just a customer service representative. You are delivering an exceptionally high-quality customer experience. We value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.

Have an Eye for Perfection:

You’ll need a high level of attention to detail.

Identify Additional Opportunities to Help the Customer:

Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

Job Requirements:

The following are the minimum requirements to be considered for the ISR position at Glass Doctor:

• One year or more of customer service experience preferred.
• Knowledge and understanding of the basic tools of the trade.
• Strong organizational skills, able to multi-task, and can manage time.
• Outstanding phone skills.
• Strong computer and internet skills.
• Excellent interpersonal and communication skills (written and verbal).

Here’s How We Take Care of Our Employees:

• Flexible Schedule
• Paid Training
• Bonuses & Incentives
• Benefits Package
• PTO and Vacation

The pay range for this position is $18 to $23, depending on your level of experience as an ISR.

At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?

APPLY TODAY!