Front Desk Sales / Member Services

Goldfish Swim School - Columbia; Columbia (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Performance bonus

Employee discounts

Free food & snacks

Job summary

Goldfish Swim School - Columbia is seeking a Front Desk Sales & Member Services representative with strong sales skills to join our team. You’ll be one of the first points of contact for families, helping them find the right membership and lessons while delivering the Goldfish WOW experience.

This role offers flexible hours, hands-on training, lifeguard certification provided, and opportunities for advancement in a culture-driven company that values integrity and a positive team environment.

Qualifications

• Experience in front desk or membership services preferred.
• Ability to build relationships and meet sales goals.
• Strong communication and teamwork.

Responsibilities

• Support membership growth and deliver an exceptional family experience through sales, relationship-building, and front desk operations.
• Grow membership by connecting with prospective families and converting inquiries into memberships.
• Provide outstanding customer service while answering questions and resolving concerns; process registrations and schedule lessons.

Skills

Sales skills

Customer service

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Free food & snacks

Open to full time or part time opportunities - hours flexible!

At Goldfish Swim School, we’re not only passionate about building confident swimmers - we’re passionate about building careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!

We’re looking for a full time or part time Front Desk Sales & Member Services representative with strong sales skills to join our team! If you love building relationships and helping people find the right solution for their needs and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you.

O-fish-ial Summary:

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

Perks & Benefits:

• Great hourly pay ($17 per hour) + performance-based bonus opportunities
• Paid training and lifeguard certification
• Set weekly schedule
• Free swim lessons for children and siblings
• Culture-driven company that practices our core values as much as our swim skills

What success looks like:

• Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships
• Parents trust you as their go-to resource throughout their swim journey and new families feel welcomed, informed and excited to enroll
• Achieving daily, weekly, and monthly enrollment goals
• Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
• Delivering exceptional customer service while answering questions and resolving concerns
• Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities
• Coordinating birthday parties and in-school special events
• Creating a welcoming, clean, and organized environment for members and guests
• Supporting a positive team culture and contributing to the overall Goldfish experience

What else should you know?

• All team members receive Lifeguard, CPR, First Aid, and AED certification
• Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek
• The work environment contains a warm, humid pool environment with moderate noise levels
• We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences

At Goldfish Swim School - Columbia, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.