Front Desk Sales / Member Services

Goldfish-Swim-School; Wexford (Allegheny County); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Performance-based bonus

Company parties

Employee discounts

Job summary

Goldfish Swim School is hiring a part-time Front Desk Sales & Member Services representative. You’ll drive membership growth through relationship-building, provide exceptional customer service, and support front desk operations.

You will manage registrations, schedule lessons, and assist with events while delivering a welcoming experience for families. The role offers a structured schedule, training, and a supportive team culture.

Qualifications

• Strong sales skills with ability to engage families and convert inquiries into memberships.
• Ability to build trusting relationships and guide families to the right swim program.
• Excellent customer service mindset with a passion for helping families.

Responsibilities

• Grow membership by connecting with prospective families and promoting the right swim lesson program.
• Be the go-to resource for families, answering questions and guiding enrollment.
• Process registrations, schedule lessons, and support front desk operations.
• Coordinate birthday parties and in-school events to enhance the Goldfish experience.
• Maintain a welcoming, clean, and organized environment for members and guests.

Skills

Sales skills

Relationship building

Customer service

Strong communication

Job description

At Goldfish Swim School, we’re not only passionate about building confident swimmers - we’re passionate about building careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Employee discounts

We’re looking for a part time Front Desk Sales & Member Services representative with strong sales skills to join our team! If you love building relationships and helping people find the right solution for their needs and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you.

O-fish-ial Summary:

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

Perks & Benefits:

• Great hourly pay ($17 per hour) + performance-based bonus opportunities
• Paid training and lifeguard certification
• Set weekly schedule
• Free swim lessons for children and siblings
• Culture-driven company that practices our core values as much as our swim skills

What success looks like:

• Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships
• Parents trust you as their go-to resource throughout their swim journey and new families feel welcomed, informed and excited to enroll
• Achieving daily, weekly, and monthly enrollment goals
• Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
• Delivering exceptional customer service while answering questions and resolving concerns
• Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities
• Coordinating birthday parties and in-school special events
• Creating a welcoming, clean, and organized environment for members and guests
• Supporting a positive team culture and contribute to the overall Goldfish experience

What else should you know?

• All team members receive Lifeguard, CPR, First Aid, and AED certification
• Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek
• The work environment contains a warm, humid pool environment with moderate noise levels
• We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences

At Goldfish Swim School - Columbia, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are.