Front Desk Sales & Customer Service Associate

Massage Envy Franchising, LLC; Florence (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at Massage Envy Florence, where we focus on customer care in a supportive environment. We're looking for passionate individuals with strong people skills to engage with members and promote our wellness services. As a valued member, you'll enjoy comprehensive benefits, ongoing training, and a flexible schedule while contributing to our community's wellness journey.

Benefits

Medical, dental, and vision plans

Free monthly massage or facial

Discounted additional sessions

30% off all retail products

Flexible schedule

Qualifications

• Previous retail or sales experience preferred.
• General knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service.
• Educate clients on services and sell the Wellness Program.
• Schedule services and greet clients.

Skills

People skills

Critical thinking

Math skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy Florence

4960 Houston Rd. Ste E

Florence, KY 41042

Do you have a passion for helping others? At the Massage Envy Florencefranchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Benefits that help you take care of you including vacation time, medical, dental, and vision plans.
• Free 1-hr massage, stretch or facial per month for full-time employees. Part-time receives a free 1-hr session every other month.
• Discounted additional sessions throughout the month
• A healthy compensation planthat rewards your hard work with sales and retail commission on top of your hourly pay.
• A dynamic, energizing environmentwhere you're consistently challenged, never bored.
• In-depth product and service training
• 30% off all retail products
• Employee Assistance Program
• A flexible schedule for a better work/life balance

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-careretail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-240741