Customer Service Associate - Customer Service Center - Frankfort, KY

WesBanco Bank Inc.; Chattanooga (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading bank is seeking a Customer Service Associate for its Customer Service Center. This role, which is 100% remote, involves responding to customer inquiries regarding bank products and services, necessitating strong customer service and technical skills. Successful candidates will work flexible hours, including weekends, to support customers effectively.

Qualifications

• Minimum of one year of customer service experience; banking/financial experience preferred.
• Previous contact center and sales experience preferred.

Responsibilities

• Responding to customer requests related to bank products/services.
• Providing professional support and resolving inquiries within department standards.

Skills

Customer Service Skills

Interpersonal Skills

Technical Skills

Organizational Skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Service Associate - Customer Service Center

#61-7654

Locations: Multiple Locations

Remote Position: This position is 100% remote within the Bank's footprint, with occasional in-person meetings.

Market: Lexington

Work Hours per Week: 40

Requirements

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking/financial experience preferred.
• Previous contact center and sales experience preferred.

Job Description

This role works an alternate schedule from 11am to 8pm, Wednesday through Sunday, including non-traditional holidays.

Summary: Responsible for responding to customer requests related to bank products/services, providing professional support, and resolving inquiries within department standards.

Skills and Qualifications

• Customer Service Skills: Ability to differentiate service, build relationships, own requests, and collaborate.
• Interpersonal Skills: Professional demeanor, effective communication, ability to work under pressure, maintain confidentiality.
• Technical Skills: Proficiency with Microsoft Office, typing speed, operating office equipment.
• Other Requirements: Organizational skills, flexibility, ability to multi-task, work independently.

Physical & Work Environment

Long periods of sitting, with accommodations available. Work environment adjustments can be made for disabilities.

Additional Details

Full-time, located in various U.S. locations, with a focus on customer experience.