Front Desk Sales Associate and Key Holder - Lake Zurich

Scenthound Lake Zurich, IL; Lake Zurich (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Clear career path

Health benefits

Paid holidays

Time off

Work-life balance

Unlimited snacks and drinks

Free grooming for your pet

Tip pool participation

Bonus opportunities

Growth with woman-owned business

Job summary

Scenthound Lake Zurich, IL is seeking a Front Desk Sales Associate & Key Holder to be the friendly first impression and daily operations leader at our Lake Zurich and Buffalo Grove locations. This full-time role blends sales, service, and hands-on leadership to drive member sign-ups and ensure top-tier guest experiences.

You will open/close the store, manage cash and POS, and support the Store Manager in achieving store goals, while growing into a leadership position.

Qualifications

• Retail, hospitality, or membership-based sales experience required.
• Customer-focused with solutions-based service.
• Experience as a key holder, shift lead, or supervisor is a strong plus.
• Reliable with store access and operations.
• Passion for pet health and wellness is a plus.

Responsibilities

• Sales & Customer Experience: Manage inbound leads through our CRM and schedule appointments; Educate customers about services to drive membership and product sales; Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales; Recommend add-on services based on dog needs; Deliver an exceptional, informative customer experience—every time; Resolve customer concerns quickly and professionally.
• Operations & Key Holder Responsibilities: Open and close the store following standard operating procedures; Ensure cash handling, POS reconciliation, and end-of-day reporting accuracy; Maintain store readiness, cleanliness, and safety standards at all times; Monitor daily schedules and adjust for optimal flow and efficiency; Act as Manager on Duty when the Store Manager is not present; Support the Store Manager in executing daily priorities and achieving store goals; Lead by example in performance, accountability, and customer experience.

Skills

Sales experience

Customer service

Leadership ability

Dependability

Dog lover

Strong communicator

Tech-savvy

Analytical

Leadership potential

Tools

CRM

POS

Scheduling systems

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Front Desk Sales Associate & Key Holder – Full Time

Total Average Compensation:

$21–$23/hour (Plus Additional Sales Bonus Opportunities)

Schedule:

35–40 hours/week | Closed Sundays

Locations:

Lake Zurich & Buffalo Grove, IL

Who We Are

Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts.

At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs.

We prioritize a collaborative culture built around safety, growth, and heart.

Our North Star

We remove barriers so people can love and connect with their dogs every day.

Our Core Values

• Dog First – We speak dog.
• One Pack – We support each other.
• Bring Love – We love what we do.
• Seek Growth – We invest in ourselves and each other.
• Make a Difference – We are the change.

About the Role

As a Front Desk Sales Associate & Key Holder, you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support.

In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty, responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance.

This is an ideal role for someone who is hands-on, dependable, tech-savvy, and ready to grow into a leadership position.

What You’ll Do

Sales & Customer Experience

• Manage inbound leads through our CRM and schedule appointments
• Educate customers about services to drive membership and product sales
• Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
• Recommend add-on services based on dog needs
• Deliver an exceptional, informative customer experience—every time
• Resolve customer concerns quickly and professionally

Operations & Key Holder Responsibilities

• Open and close the store following standard operating procedures
• Ensure cash handling, POS reconciliation, and end-of-day reporting accuracy
• Maintain store readiness, cleanliness, and safety standards at all times
• Monitor daily schedules and adjust for optimal flow and efficiency
• Act as Manager on Duty when the Store Manager is not present
• Support the Store Manager in executing daily priorities and achieving store goals
• Lead by example in performance, accountability, and customer experience

What We’re Looking For

• Sales Experience: Background in retail, hospitality, or membership-based sales is preferred
• Customer Service: Experience providing high-quality, solutions-based service
• Leadership Ability: Prior experience as a key holder, shift lead, or supervisor is a strong plus
• Dependability: Reliable and responsible with store access and operations
• Dog Lover: Passion for pet health and wellness is a plus
• Strong Communicator: Comfortable speaking with customersand teammates in a professional, approachable way
• Tech-Savvy: Familiar with CRM, POS, and scheduling systems
• Analytical: Ability to read and act on performance data
• Leadership Potential: Motivated to take initiative and support team success

Benefits & Perks

• Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
• Health benefits: Medical, dental, and vision (for full-time employees)
• Paid Holidays: 4 in a Year
• Time off: Paid time off (PTO) for both full- and part-time team members
• Work-life balance: No late evenings, and closed on Sundays
• Unlimited: Snacks and Drinks on the house
• Free Grooming: Bring in your pet for free grooming once a month
• Financial perks: Participation in tip pool, merit-based raises
• Bonus opportunities up to $500/month based on results
• Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community