Front Desk Sales Associate

Hand & Stone - 5000 US Hwy 17 - Fleming Island, FL; Town of Florida (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa in Fleming Island, FL is seeking a friendly Front Desk Associate who will be the welcoming face of our spa. You will greet clients, manage bookings, promote memberships and products, and ensure smooth daily operations with a focus on guest satisfaction.

The role requires strong communication, a sales mindset, and flexibility to work evenings and weekends in a fast-paced spa environment.

Qualifications

• Previous customer service, front desk, or receptionist experience preferred
• Strong communication and interpersonal skills
• Sales-driven mindset with the ability to meet membership and retail goals
• Ability to multitask in a fast-paced spa environment
• Proficiency with scheduling software or point-of-sale systems is a plus
• Flexible availability including evenings and weekends
• Positive, professional attitude and a passion for wellness and hospitality

Responsibilities

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts

About the Role:

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Fleming Island, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Responsibilities:

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Requirements:

• Previous customer service, front desk, or receptionist experience preferred
• Strong communication and interpersonal skills
• Sales-driven mindset with the ability to meet membership and retail goals
• Ability to multitask in a fast-paced spa environment
• Proficiency with scheduling software or point-of-sale systems is a plus
• Flexible availability including evenings and weekends
• Positive, professional attitude and a passion for wellness and hospitality

About Us:

Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.