Front Desk Sales Associate

Massage Envy; Peters (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Massage Envy is seeking a part-time front desk associate to greet members and guests, manage check-ins/outs, and handle calls with a strong customer-service focus. You will promote wellness programs and promotions, re-engage inactive members, and maintain brand standards.

Weekend availability is required. Candidates should be comfortable with selling and meeting monthly targets, while delivering excellent service in a busy spa environment.

Qualifications

• Customer-focused front-desk role experience preferred.
• Ability to meet monthly sales goals.
• Strong communication with members, guests and staff.

Responsibilities

• Answering phone calls.
• Check-in/out members and guests for appointments.
• Greet members and guests on arrival.
• Promote Wellness Program and promotions.
• Re-engage inactive members.
• Maintain confidentiality and brand values.
• Stay updated on products and promotions.

Skills

Customer service

Sales

Communication

Phone handling

Cash handling

Computer skills

Teamwork

Time management

Tools

POS system

Retail software

Job description

7644 Edinger Avenue, Huntington Beach, CA 92647 Massage Envy - Greg Sieger

• Answering phone calls.
• Setting and checking members and guests in and out for appointments.
• Greeting members and guests upon arrival.
• Meeting certain sales goals each month.
• Promoting the Wellness Program.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
• Possess basic math and cash handling experience.
• Have strong phone and computer skills.
• Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
• Maintain client confidentiality.

MUST BE ABLE TO WORK WEEKENDS

COMFORTABLE WITH SELLING AND MEETING CERTAIN NUMBERS EACH MONTH

Job Type: Part-time