Front Desk Sales Associate

The NOW Minneapolis North Loop; Minneapolis (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible schedule

Free uniforms

Job summary

The NOW Minneapolis North Loop is looking for a Founding Team Member to join our team. In this role, you'll be responsible for providing top-level guest experience, driving sales through various memberships and retail products, and maintaining the overall function of our boutique.

If you enjoy working in a fast-paced environment and have a passion for health and wellness, we want you! Join us in creating a supportive and empathetic workplace while being part of a fresh new business in Minneapolis.

Qualifications

• Must have enthusiasm and excellent guest service skills.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Enjoy working with people and possess a friendly and outgoing personality.

Responsibilities

• Provide top-level service for guests and team members.
• Actively drive sales: membership, enhancements, gift cards and retail.
• Accurately and effectively book, edit, and cancel massage appointments.

Skills

Sales and service-related experience

Strong communication skills

Problem solving skills

Job description

Benefits:

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• 401(k)
• 401(k) matching
• Flexible schedule
• Free uniforms

Join The NOW Massage Minneapolis North Loop!

The NOW Minneapolis North Loop is a brand-new, locally owned massage boutique in the heart of the North Loop in Minneapolis. Join us as a Founding Team Member. This is a unique opportunity to be a part of a health and wellness industry-redefining business in Minneapolis!

Schedule/Expected work hours:

• Ability to work flexible hours, including evenings, weekends, holidays.

Job Summary:

The Experience Guide (aka Front Desk Sales Associate) is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of boutique. This includes, but is not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities:

• Provide top level service for guests and team members.
• Actively drive sales: membership, enhancements, gift cards and retail.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Qualifications:

• Sales and service-related experience
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possess problem solving and troubleshooting skills.
• Must be a team player.