Front Desk Sales Associate

The NOW; Minneapolis (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free uniforms

Job summary

The NOW Minneapolis North Loop is seeking an Experience Guide (Front Desk Sales Associate) to deliver exceptional guest experiences, promote memberships and enhancements, and run daily boutique operations. You will greet guests, book appointments, process payments, and contribute to a welcoming, brand-aligned environment.

As a founding team member, you will help shape service standards, drive guest satisfaction, and support a culture of live in the now, kindness, and authenticity.

Qualifications

• Sales and service-related experience.
• Excellent guest service and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Friendly, outgoing personality and teamwork orientation.
• Problem solving and troubleshooting abilities.

Responsibilities

• Provide top level service for guests and team members.
• Actively drive sales: memberships, enhancements, gift cards and retail.
• Book, edit and cancel massage appointments accurately.
• Open/close boutique per SOPs.
• Resolve guest issues.
• Maintain guest areas to standard.
• Maintain a positive, collaborative workplace.
• Collaborate with leadership to foster best practices.

Skills

Sales experience

Guest service skills

Communication skills

Team player

Detail-oriented

Problem solving

Enthusiasm

Job description

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Aesthetically inspiring work environment
• 401(k)
• 401(k) matching
• Free uniforms

Join The NOW Massage Minneapolis North Loop

The NOW Minneapolis North Loop is a brand-new, locally owned massage boutique in the heart of the North Loop in Minneapolis. Join us as a Founding Team Member. This is a unique opportunity to be a part of a health and wellness industry-redefining business in Minneapolis!

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays

Job Summary

The Experience Guide (aka Front Desk Sales Associate) is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of boutique. This includes, but is not limited to, greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS.

Responsibilities

• Provide top level service for guests and team members.
• Actively drive sales: membership, enhancements, gift cards and retail.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possess problem solving and troubleshooting skills.
• Must be a team player.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.