Front Desk Sales Associate

Massage Envy; Burlingame (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee referral bonus

Flexible schedule

Free monthly massage/skincare/stretch

30% product discounts

Job summary

Massage Envy Burlingame is hiring for a client-facing role focused on delivering outstanding customer service and promoting Total Body Care services. You will educate clients on available services, book appointments, and help grow the client base through proactive outreach.

The position supports both full-time and part-time schedules in a wellness-focused environment. We offer competitive base pay with hourly bonuses/commissions, comprehensive benefits for full-time staff, and opportunities for

Qualifications

• Previous retail or sales experience preferred.
• Strong math and computer skills with multitasking ability.
• Excellent people skills and ability to build relationships with guests.

Responsibilities

• Provide outstanding customer service and make guests feel valued and understood.
• Educate clients on Total Body Care services and promote the Massage Envy Wellness Program.
• Schedule services, answer calls, respond to emails, and manage clinic flow.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

Retail sales experience

Math skills

Customer service

Computer skills

Tools

POS systems

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Burlingame, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

• Competitive base pay of $18.00-$22.00/hourly bonuses and commissions
• Healthcare including medical, dental and vision plans for full-time employees
• 401(k) for full-time employees
• Paid time off for part-time and full-time employees
• Employee referral bonus program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location