Sales & Wellness Front Desk Associate

Massage Envy; Berkeley Heights (NJ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay: $16–$19 per hour

Membership incentives and bonuses

Flexible scheduling

Weekend shifts required

Employee discounts on products and/or

Health, dental, and vision insurance

401(k)

Ongoing product, service, and sales培训

Leadership development opportunities

Supportive team environment

Job summary

Massage Envy in Berkeley Heights, NJ, is seeking a Sales & Wellness Associate to be the face of the clinic, educating clients about massage, skincare, and Wellness Program while driving memberships and retail sales.

You will engage guests, handle appointments, check-ins, and rebook services, with a focus on achieving a minimum of three membership enrollments per month and contributing to overall sales goals.

Qualifications

• Experience in customer service, retail, hospitality or sales.
• Friendly, professional demeanor with strong communication.
• Outgoing personality and relationship-building skills.
• Willingness to start sales conversations and meet goals.
• Dependable, punctual with good teamwork.

Responsibilities

• Greet members and guests warmly and professionally.
• Answer calls and handle inquiries; schedule appointments.
• Check-in/out members and guests efficiently.
• Educate about Wellness Program and memberships; present options.

Skills

Customer service

Retail sales

Communication

Multitasking

Phone etiquette

Tools

POS cash handling

Job description

402-404 Springfield Ave., Berkeley Heights, NJ 07922 • Massage Envy

Be Supported as You Pursue Your Career in Wellness

At Massage Envy (Berkeley Heights, NJ) , we encourage your passion, empower your growth, and value YOU. As a team, we’re committed to delivering exceptional experiences and growing our member base to help more people on their wellness journey.

As a Sales & Wellness Associate , you are the face of the clinic and an important part of helping clients achieve their wellness goals. You’ll create exceptional guest experiences while educating clients about massage, skincare, stretch services, retail products, and Massage Envy’s Wellness Program.

This Is a Sales-Focused Position

This is a sales and customer-service position—not a receptionist-only role .

Sales & Wellness Associates are expected to confidently discuss memberships, recommend retail products and enhancements, rebook services, complete client outreach, and ask for the sale.

All Sales & Wellness Associates are expected to achieve a minimum of three (3) membership enrollments per month and actively contribute to the clinic’s membership, retail, rebooking, and overall sales goals.

You don’t have to know everything on your first day. We provide training, coaching, and support, but you must be comfortable selling, receiving feedback, and being held accountable to measurable performance expectations.

• Competitive pay: $16.00 – $19.00 per hour
• Membership sales incentives, commissions, and bonus opportunities
• Flexible scheduling based on clinic needs and employee availability
• MUST work a weekend shift (SATURDAY or SUNDAY)
• Employee discounts on products and services
• Health, dental, and vision insurance for eligible employees
• 401(k)
• Ongoing product, service, and sales training
• Professional development and leadership growth opportunities
• A supportive and team-oriented work environment

Day-to-Day

As a Sales & Wellness Associate, you will:

• Greet members and guests with warmth and professionalism
• Answer phone calls and respond to inquiries
• Schedule, confirm, and manage appointments
• Check members and guests in and out efficiently
• Educate guests about Massage Envy’s Wellness Program and membership options
• Confidently present membership options and ask qualified guests to enroll
• Rebook clients for future services
• Recommend enhancements and home-care retail products based on client needs and service providers recommendations
• Re-engage prospective and inactive members through phone and email outreach
• Partner with service providers to create exceptional guest experiences
• Support clinic promotions, sales initiatives, and team goals
• Assist with daily clinic operations and administrative responsibilities
• Help maintain a clean, organized, and welcoming clinic throughout the day

Qualified Candidates

The ideal candidate will:

• Have previous customer service, retail, hospitality, wellness, or sales experience
• Possess a friendly, positive, and professional demeanor
• Have an outgoing personality and enjoy building relationships with others
• Take pride in being the face of the clinic and creating exceptional first impressions
• Be comfortable starting sales conversations and asking for the sale
• Be motivated to achieve individual and clinic sales goals
• Be coachable and willing to apply feedback
• Be dependable, reliable, and punctual
• Demonstrate strong communication and conflict-resolution skills
• Be able to professionally and empathetically de-escalate customer concerns
• Work collaboratively while supporting clinic goals and initiatives
• Possess strong phone, computer, and multitasking skills
• Have basic math and cash-handling experience
• Be available to work evenings and weekends

Our Values

At Massage Envy, we live by five core values:

• Optimism: Approaching work with a positive attitude
• Gratitude: Appreciating the opportunity to help others and earn their trust
• Excellence: Continuously improving and striving to be our best
• Consistency: Delivering exceptional service during every interaction
• Empathy: Understanding and valuing the unique needs of every individual

Culture, Support & Growth

At Massage Envy, we believe in supporting our team members both personally and professionally. Our associates receive ongoing coaching, training, and development in customer service, sales, wellness, and leadership.

We believe in promoting from within whenever possible. High-performing Sales & Wellness Associates may have opportunities to advance into Lead Sales & Wellness Associate, Assistant Manager, and Management positions.

Advancement opportunities are based on performance, reliability, professionalism, leadership ability, and business needs.

ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location—not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates—is the sole employer for all positions posted for a location. Each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.