Front Desk – Rooms Controller

Hyatt Hotels Corporation; Tucson (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Complimentary room nights

Discounted room rates for friends &amp

Medical, Prescription, Dental and Vis

401K with company match

Paid Time Off

Adoption Assistance

Employee Stock Purchase Plan

Access to resort facilities

Job summary

Hyatt Hotels Corporation, home to Miraval in Tucson, seeks a Rooms Controller to support the Guest Relations team. You will help manage room inventory, block rooms for individuals and groups, and assist with billing and arrivals.

Strong communication, attention to detail, and teamwork are essential for a fast-paced hotel environment. Experience at the front desk and familiarity with Opera PMS are highly valued.

Qualifications

• Hotel front desk experience required.
• Experience with Opera PMS is a plus.
• Strong communication and organizational skills.

Responsibilities

• Maintain and control room inventory and block rooms in a timely manner.
• Review packages and billing to ensure a smooth guest experience.
• Answer guest inquiries and support the Guest Relations team.

Skills

Front desk experience

Customer service

Tools

Opera PMS

Job description

Close Inclusive Collection Job Postings Notification

\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.

Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work – in balance.

Position Summary:

Rooms Controller is responsible for providing support to Guest Relations team while working with leaders to maintain and control room inventory; ensuring rooms are blocked in a timely fashion to meet the needs and requests of individual guests and small/large groups, along with hotel departments. i.e Sales, Reservations, Engineering, Housekeeping, and Security.

This position will also assist with reviewing packages prior to arrival, ensuring billing is set up correctly to ensure smooth guest experience. Other duties include reviewing billing, processing forms of payment, answering phone calls to Guest Relations, and responding to guest inquiries.

You will serve administratively as a strong backbone to the Miraval Guest Relations team. If you have worked at other hotels as a front desk clerk or host, and you have an interest in a development opportunity, we'd love to hear from you!

• Hotel Front Desk experience is required; experience with Opera PMS is a plus.
• A true desire to work as part of a team to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills, with excellent telephone etiquette.
• Strong attention to detail, and excellent organizational skills.
• Ability to sit for an extended period of time; periodically for standing and walking.

• Able to work a flexible schedule, including weekends and holidays.

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid Family Bonding Time and Adoption Assistance*
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym

* Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Caption by Hyatt Kabutocho Tokyo | Tokyo , Kanto , JP

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