Front Desk & Retail Associate

Urban Nirvana Spa & Salon; Summerville (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts on retail products

Perks and discounts on salon and spa

Full-time employee benefits: medical,

Dental, Vision, Short Term Disability,

Job summary

Urban Nirvana Spa & Salon in Summerville, SC is seeking a Guest Care and Retail Associate to greet clients, manage calls, schedule appointments, and assist with POS transactions.

You will develop product knowledge, support sales through friendly service and teamwork, and help maintain a clean, welcoming environment. Candidates should be comfortable on the phone, via email, or messages, and enjoy promoting products to drive sales.

Qualifications

• Prior experience in a customer service or retail environment.
• Strong teamwork and effective communication skills.
• A professional demeanor when interacting with clients via phone, messaging, or email.
• A naturally outgoing and personable attitude.
• A passion for learning about new products and enthusiastically promoting them to clients to drive sales.

Responsibilities

• Greet and assist all incoming clients.
• Manage all incoming and outgoing phone calls.
• Oversee appointment scheduling, check-ins and check-outs, resolve late arrivals or missed appointments.
• Develop knowledge of retail products to effectively assist clients.
• Maintain a clean and fresh spa/salon environment.
• Book appointments and process transactions using the POS system.
• Assist shoppers with retail inquiries and purchases.

Skills

Customer service

Retail experience

Teamwork

Communication

Phone/email etiquette

Product promotion

Positive attitude

Job description

Job Description:

As a Guest Care and Retail Associate at Urban Nirvana, your responsibilities will be diverse, encompassing administrative and operational duties. These include, but are not limited to:

• Warmly greeting and assisting all incoming clients.
• Managing all incoming and outgoing phone calls.
• Overseeing the appointment schedule, including client check-ins and check-outs, and resolving issues such as late arrivals or missed appointments.
• Developing comprehensive knowledge of our retail products to effectively assist clients.
• Maintaining the clean and fresh environment of the spa and salon throughout the day.
• Booking appointments and processing transactions using our Point of Sale (POS) system.
• Assisting shoppers with retail inquiries and purchases.
• This position requires you to stand during the scheduled shift.

An Ideal Candidate Will Possess:

• Prior experience in a customer service or retail environment.
• Strong teamwork and effective communication skills.
• A professional demeanor when interacting with clients via phone, messaging, or email.
• A naturally outgoing and personable attitude.
• A passion for learning about new products and enthusiastically promoting them to clients to drive sales.

Availability:

Candidates must be available to work afternoons and weekends.

Open to working at other Charleston Area locations.

Benefits:

• Employee discounts on retail products.
• Perks and discounts on salon and spa services.
• Full-Time Employee Benefits: Medical, Dental, Vision, Short Term Disability, Life Insurance, 401K, and Paid Time Off (PTO).