Front Desk & Retail Associate

Urban Nirvana Spa & Salon; South Windermere (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Service discounts

Full-time benefits

Job summary

Urban Nirvana Spa & Salon in Charleston area is seeking a Guest Care and Retail Associate to warmly greet clients, manage calls, and oversee the appointment schedule while promoting our retail products. You will stand during shifts, assist shoppers with purchases, and help maintain a clean, inviting spa and salon environment.

Ideal candidates bring customer service or retail experience, strong teamwork and communication, a professional demeanor by phone or email, and a passion for learning about

Qualifications

• Experience in customer service or retail preferred.
• Strong teamwork and communication skills.
• Professional phone/email demeanor.
• Outgoing and personable attitude.
• Willing to learn product lines and promote them.

Responsibilities

• Greet clients warmly and assist with inquiries.
• Manage incoming and outgoing calls.
• Oversee appointments and check-ins/outs.
• Learn product knowledge to assist sales.
• Maintain clean, inviting spa environment.
• Process POS transactions and retail purchases.
• Stand during shifts.

Skills

Customer service

Retail sales

Teamwork

Communication

Positive demeanor

Product knowledge

Job description

Job Description:

As a Guest Care and Retail Associate at Urban Nirvana, your responsibilities will be diverse, encompassing administrative and operational duties. These include, but are not limited to:

• Warmly greeting and assisting all incoming clients.
• Managing all incoming and outgoing phone calls.
• Overseeing the appointment schedule, including client check-ins and check-outs, and resolving issues such as late arrivals or missed appointments.
• Developing comprehensive knowledge of our retail products to effectively assist clients.
• Maintaining the clean and fresh environment of the spa and salon throughout the day.
• Booking appointments and processing transactions using our Point of Sale (POS) system.
• Assisting shoppers with retail inquiries and purchases.
• This position requires you to stand during the scheduled shift.

An Ideal Candidate Will Possess:

• Prior experience in a customer service or retail environment.
• Strong teamwork and effective communication skills.
• A professional demeanor when interacting with clients via phone, messaging, or email.
• A naturally outgoing and personable attitude.
• A passion for learning about new products and enthusiastically promoting them to clients to drive sales.

Availability:

Candidates must be available to work afternoons and weekends.

Open to working at other Charleston Area locations.

Benefits:

• Employee discounts on retail products.
• Perks and discounts on salon and spa services.
• Full-Time Employee Benefits: Medical, Dental, Vision, Short Term Disability, Life Insurance, 401K, and Paid Time Off (PTO).