Front Desk & Resource Navigator for Housing Center

Abode; San Leandro (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

403(b) Employer Match

Dynamic culture and leadership

Professional development programs

Annual staff events & holiday parties

Job summary

Abode, one of the Bay Area's largest nonprofits ending homelessness, seeks a Front Desk Receptionist for Alameda County programs. The role greets participants, connects them with housing resources, and supports program staff at the Housing Resource Center.

Qualifications include a high school diploma and 1 year of field experience with people facing homelessness or serious mental health disorders; a California driver’s license and insurance are required. Equal opportunity employer.

Qualifications

• High school diploma or equivalent (GED) required.
• 1 year of field experience working with people with serious mental illness disorders and/or the homeless population.
• Use of personal vehicle, proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Responsibilities

• Create a welcoming environment and provide warm, helpful customer service.
• Assist all participants that come into the Housing Resource Center with contacting their onsite service provider and navigating services.
• Deescalate participants and assist them in maintaining composure in the waiting area and help others cope with changes.
• Maintain resources in the waiting area, understand them well, and explain resources to visitors.
• Assist service teams with dispensing stipend and payee checks throughout the week.
• Communicate with Abode teams regarding appointments and drop‑in participants.
• Manage referrals from internal Abode programs and connect participants with appropriate services.
• Maintain cleanliness and welcoming vibe of the waiting room.
• Other duties as assigned.

Skills

Customer service

Communication

Education

High School or better

Job description

Abode, one of the Bay Area's largest nonprofits ending homelessness, seeks a Front Desk Receptionist for Alameda County programs. The role greets participants, connects them with housing resources, and supports program staff at the Housing Resource Center.

Qualifications include a high school diploma and 1 year of field experience with people facing homelessness or serious mental health disorders; a California driver’s license and insurance are required. Equal opportunity employer.