Front Desk Receptionist

Abode; San Leandro (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

403(b) Employer Match

Dynamic culture and leadership

Professional development programs

Annual staff events & holiday parties

Job summary

Abode, one of the Bay Area's largest nonprofits ending homelessness, seeks a Front Desk Receptionist for Alameda County programs. The role greets participants, connects them with housing resources, and supports program staff at the Housing Resource Center.

Qualifications include a high school diploma and 1 year of field experience with people facing homelessness or serious mental health disorders; a California driver’s license and insurance are required. Equal opportunity employer.

Qualifications

• High school diploma or equivalent (GED) required.
• 1 year of field experience working with people with serious mental illness disorders and/or the homeless population.
• Use of personal vehicle, proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Responsibilities

• Create a welcoming environment and provide warm, helpful customer service.
• Assist all participants that come into the Housing Resource Center with contacting their onsite service provider and navigating services.
• Deescalate participants and assist them in maintaining composure in the waiting area and help others cope with changes.
• Maintain resources in the waiting area, understand them well, and explain resources to visitors.
• Assist service teams with dispensing stipend and payee checks throughout the week.
• Communicate with Abode teams regarding appointments and drop‑in participants.
• Manage referrals from internal Abode programs and connect participants with appropriate services.
• Maintain cleanliness and welcoming vibe of the waiting room.
• Other duties as assigned.

Skills

Customer service

Communication

Education

High School or better

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Front Desk Receptionist for our programs in Alameda County.

About The Role: The Front Desk Receptionist will welcome and greet all participants and walk-ins and connect them with the proper services and/or program. This includes assisting program staff whose participants access the Housing Resource Center daily; people seeking housing, currently and previously Chronically Homeless participants, people with Serious mental health disorders and/or substance use disorders, and Transition Age Youth (ages 18-24), vendors, and community partners. Act as the internal liaison between Abode programs and assist with cross-referrals. Provide administrative support as needed to services teams housed in the Housing Resources Center. Maintain cleanliness, order, available resources, and welcoming vibe of the waiting room.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits and Perks:

• $25.00 - $27.50 per hour
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs
• Dynamic, mission‑drive culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

How You Make An Impact:

• Create a welcoming environment and provide warm, helpful customer service.
• Assist all participants that come into the Housing Resource Center with contacting their onsite service provider and navigating services.
• Deescalate participants and assist them in maintaining composure in the waiting area. Help people with psychiatric symptoms and/or low tolerance for frustration manage their behavior in the waiting area and cope with unforeseen changes.
• Maintain resources in the waiting area, have a strong understanding of these resources, and be able to explain resources to anyone who may stop in for assistance.
• Assist service teams with dispensing stipend and payee checks throughout the week.
• Communicate with Abode teams regarding their appointments and drop‑in participants.
• Manage referrals from internal Abode programs and connect the participants with the appropriate services.
• Communicate regularly with other internal Abode programs on the services being offered and space availability.
• Maintain cleanliness, order, available resources, and welcoming vibe of the waiting room.
• Other duties as assigned.

How You Meet Qualifications:

• High school diploma or equivalent (GED) required.
• 1 year of field experience working with people with serious mental illness disorders and/or the homeless population.
• Use of personal vehicle, proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Qualifications

Education

Required

High School or better in Other.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.