Front Desk & Resident Services Specialist

Thrivemore; Royal Pines (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Thrivemore is seeking a welcoming Receptionist to be the first point of contact for visitors, residents, and callers. You will manage inquiries, provide community information, and support front desk and security operations with discretion and professionalism.

Responsibilities include handling the switchboard, coordinating administrative tasks, and assisting with resident services, deliveries, and transport needs while ensuring confidentiality and policy adherence.

Qualifications

• Excellent interpersonal and communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
• Knowledge of general office procedures and switchboard operations.
• Strong problem-solving and decision-making skills, including emergency response awareness.
• Professional demeanor and ability to interact tactfully with residents, families, staff, and visitors.
• Basic computer proficiency and ability to learn facility-specific software.
• Understanding of privacy, confidentiality, and HIPAA regulations.

Responsibilities

• Greet visitors, residents, and guests in a courteous and professional manner; provide directions and information regarding the community, in-house deliveries, and resident services.
• Answer and operate the console switchboard, routing calls accurately and professionally to appropriate staff or departments.
• Assist residents with questions, reservations, and transportation needs, including emergency weekend situations and transfers to higher levels of care.
• Prepare, sort, and distribute office materials, packets, and community information; assist with admission-related inquiries.
• Monitor resident check-ins, communicate concerns such as illness or assistance needs to the Executive Director.
• File and maintain accurate records, including community-assigned bills and other administrative documentation.
• Collaborate with department directors to support community operations and ensure seamless communication.
• Follow all safety, security, infection control, and facility procedures to ensure resident and staff safety.
• Uphold confidentiality of resident information and maintain professional standards in all interactions.

Skills

Interpersonal skills

Verbal & written communication

Multitasking

Office procedures

Professional demeanor

Basic computer skills

Privacy and HIPAA awareness

Education

High School Diploma or equivalent

Tools

Switchboard software

MS Office

Job description

Thrivemore is seeking a welcoming Receptionist to be the first point of contact for visitors, residents, and callers. You will manage inquiries, provide community information, and support front desk and security operations with discretion and professionalism.

Responsibilities include handling the switchboard, coordinating administrative tasks, and assisting with resident services, deliveries, and transport needs while ensuring confidentiality and policy adherence.