Front Desk & Resident Services Coordinator

Adept Rehab and Nursing of Omaha; Omaha (NE); On-site; USD 30,000 - 36,000; Full time

Job summary

Adept of Omaha is seeking a friendly Receptionist to join our long-term care, skilled nursing, and memory care community in Omaha, Nebraska. The receptionist will welcome residents, families, and visitors and support daily facility operations with professionalism and organization.

The role requires strong communication, basic computer skills, and the ability to handle multiple tasks while maintaining confidentiality and a courteous demeanor.

Qualifications

• High school diploma or equivalent.
• At least six months of related experience or equivalent.
• Clear, professional verbal and written communication skills.
• Ability to interact respectfully with residents, families, visitors, and staff.
• Basic computer skills and familiarity with standard office equipment.
• Strong organizational skills, attention to detail, and dependable attendance.

Responsibilities

• Welcome residents, families, visitors, and vendors and direct them to the appropriate person or department.
• Answer and transfer telephone calls, take accurate messages, and use the paging system as needed.
• Follow visitor sign-in procedures and promptly report suspicious activity or safety concerns.
• Maintain current facility contact information, department extensions, and authorized resident directories.
• Accept packages and authorized deliveries, notify recipients, and coordinate distribution.
• Accept resident and staff food deliveries and notify the appropriate staff promptly.
• Assist designated staff with transportation scheduling, appointment updates, and communication about pickups, cancellations, and delays.
• Coordinate transportation details with nursing and transportation staff, including escort and mobility needs.
• Sort and distribute mail and assist with filing, copying, and other administrative tasks.
• Maintain an organized reception area and replenish office supplies.
• Protect resident confidentiality, privacy, and rights.
• Participate in required training and facility quality improvement activities.
• Perform other related duties as assigned.

Skills

Communication skills

Professional demeanor

Organizational skills

Customer service

Computer skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Office equipment

Telephone systems

Job description

Adept of Omaha is seeking a friendly Receptionist to join our long-term care, skilled nursing, and memory care community in Omaha, Nebraska. The receptionist will welcome residents, families, and visitors and support daily facility operations with professionalism and organization.

The role requires strong communication, basic computer skills, and the ability to handle multiple tasks while maintaining confidentiality and a courteous demeanor.