Front Desk Representative - Oncology

Trinity Health; Waterbury (CT); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Great benefits effective day 1!

Job summary

Trinity Health is seeking a Front Desk Representative to manage patient flow within our Connecticut practice. You will greet patients, answer phones, schedule appointments, and handle registration and billing tasks to support providers and staff.

The role requires a high school diploma, preferred medical office or billing experience, and proficiency in Windows and MS Office. Day shift, hours 8:30-5, with benefits starting day one.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or billing preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills with proficiency in Windows and MS Office.

Responsibilities

• Greet and assist patients in person or by phone in a courteous, professional manner.
• Answer and route calls to appropriate staff.
• Process calls to transfer patients to staff/provider.
• Schedule patient appointments per department protocols to maximize provider productivity.

Skills

Keyboard skills

Medical terminology knowledge

Patient billing knowledge

Excellent communication

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

The Front Desk Representative is responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, manage incoming and outgoing faxes as well as provide clerical support to providers and staff.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.

• Schedules patient appointments based on department protocols to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent is required. College coursework in medical sciences or secretarial studies is preferred.

• 1 year+ of experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred.

• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours 8:30-5

• Great benefits effective day 1!

Facility Information

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.