Front Desk Representative (GSA)

CommWell Health; Dunn (NC); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Matching

Generous PTO

Employee Assistance Program (EAP)

Career Growth

Job summary

CommWell Health in North Carolina is hiring to support patient financial services and health insurance enrollment. The role focuses on updating financial data, verifying benefits, and entering charges to payer sources, with responsibility to assist uninsured individuals in obtaining government health insurance.

Outreach to diverse families for enrollment is also part of the role. Required CAC certification if needed, a clean NC driving record, and a high school diploma or GED.

Qualifications

• CAC obtained prior to November 1st annually, if needed.
• Clean driving record with NC driver’s license and insurance vendor approval.
• HS Diploma/GED completed.
• Associate degree preferred.

Responsibilities

• Update patient financial data and verify/document benefits with proof of coverage.
• Enter visit charges to the correct payer source and collect applicable payments.
• Assist uninsured individuals and low-income families in obtaining government health insurance.
• Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.

Education

HS Diploma/GED

Associate degree in a related field

Job description

Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

What You’ll Do

• Update patient financial data and verify/document benefits with proof of coverage.
• Enter visit charges to the correct payer source and collect applicable payments.
• Assist uninsured individuals and low-income families in obtaining government health insurance.
• Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.

What We’re Looking For

Required:

• CAC (Certified Applications Counselor) obtained prior to November 1st Annually, if needed.
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges
• HS Diploma/GED

Preferred:

• Associate degree in a related field
• Three (3) years’ medical, dental, or behavioral health experience

Why Join CommWell Health?

• Impact: Be part of a team that delivers life-changing care to underserved populations.
• Balance: Enjoy a supportive, flexible environment that values your well-being.
• Growth: Access continuous learning, advancement pathways, and leadership development.
• Recognition: Your voice matters. At CommWell Health, every team member “colleague” is seen, heard, and valued.

We Take Care of Our Team

• Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs
• 401(k) with Matching – Invest in your future with confidence
• Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals
• Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness
• Career Growth – On-the-job training, certification support, and advancement opportunities

A Team That Cares for You

At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You’ll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, “The Value of Valuing” by recognizing each person’s worth, perspective, and contributions.

Equal Opportunity Employer

CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.