Centralized Scheduler

CommWell; Four Oaks (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance – 


401(k) with Matching

Generous PTO

Employee Assistance Program (EAP)

Career Growth

Job summary

CommWell Health has served rural North Carolina communities for 50 years by delivering compassionate, patient-centered care. This role focuses on scheduling, coordinating appointments, and providing accurate information to patients and families in a supportive, community-focused environment.

You’ll work with a dedicated team, maintain an organized workflow, and handle referrals and outreach as needed. A high school diploma and basic computer skills are required, with opportunities for growth,

Qualifications

• High School Diploma or GED is required.
• 1 year of computer skills including Word, Excel and Email.
• Knowledge of medical terminology is required.

Responsibilities

• Answer incoming calls promptly and provide excellent customer service.
• Schedule medical, dental, and behavioral health appointments by assessing type, provider, urgency and details.
• Collect and verify patient information and provide instructions as needed.
• Manage referrals, rescheduling, and outreach from reports or staff requests.
• Maintain a professional and organized workstation and support additional duties.

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Email

Job description

Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

What You’ll Do

• Answer incoming calls promptly, providing excellent customer service and accurate information about clinic services.
• Schedule medical, dental, and behavioral health appointments by assessing service type, provider, urgency, and appointment details.
• Collect and verify patient demographic, identity, insurance, and other required information; provide instructions such as fasting or documentation needs.
• Manage scheduling tasks, including referrals, rescheduling due to provider changes, and outreach to patients from reports or staff requests.
• Maintain a professional and organized workstation while supporting additional duties as assigned.

What We’re Looking For

Required:

• High School Diploma or GED
• 1-year computer skills to include Microsoft Word, Excel and Email
• Knowledge of medical terminology

Why Join CommWell Health?

• Impact: Be part of a team that delivers life-changing care to underserved populations.
• Balance: Enjoy a supportive, flexible environment that values your well-being.
• Growth: Access continuous learning, advancement pathways, and leadership development.
• Recognition: Your voice matters. At CommWell Health, every team member “colleague” is seen, heard, and valued.

We Take Care of Our Team

• Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs
• 401(k) with Matching – Invest in your future with confidence
• Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals
• Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness
• Career Growth – On-the-job training, certification support, and advancement opportunities

A Team That Cares for You

At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You’ll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, “The Value of Valuing” by recognizing each person’s worth, perspective, and contributions.

Equal Opportunity Employer

CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.