Front Desk Representative (Customer Service / Billing)

Temporary Staffing Professionals; Tustin (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Temporary Staffing Professionals is hiring on behalf of a great client for a Customer Service / Front Desk Representative in Tustin, CA. This temporary role supports payment processing and business licensing operations, handling transactions and assisting customers by phone.

The ideal candidate has experience in clerical/customer service, strong communication, and proficiency with Microsoft Office. Hours are Monday–Thursday, 8:30–5:30, and Friday 8–5, on-site in California.

Qualifications

• Experience in clerical or customer service roles preferred.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Process payments accurately and efficiently.
• Answer calls and assist customers with billing and account inquiries.
• Review and process business license applications, renewals, and approvals.
• Verify and update customer and business records to ensure accuracy.
• Generate invoices, track payments, and follow up on outstanding balances.
• Assist in preparing reports related to billing and licensing activities.
• Research and resolve discrepancies in accounts or licensing applications.
• Provide clear and accurate information to customers regarding fees, due dates, and required documentation.
• Support compliance efforts by ensuring all business licensing and billing processes adhere to applicable guidelines.
• Maintain organized records and assist with administrative tasks as needed.

Skills

Customer service

Clerical

Communication

Problem solving

MS Office

Multitasking

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

We are hiring for a great client seeking a Customer Service / Front Desk Representative to support their payment processing and business licensing operations. This temporary role is ideal for someone with experience in customer service, who is comfortable handling transactions and assisting customers over the phone.

Type: Contract / Temporary

Hours: Monday – Thursday 8:30 – 5:30, Friday 8 – 5

Location: On-Site, Tustin

Responsibilities

• Process payments accurately and efficiently.
• Answer incoming calls and assist customers with billing and account inquiries.
• Review and process business license applications, renewals, and approvals.
• Verify and update customer and business records to ensure accuracy.
• Generate invoices, track payments, and follow up on outstanding balances.
• Assist in preparing reports related to billing and licensing activities.
• Research and resolve discrepancies in accounts or licensing applications.
• Provide clear and accurate information to customers regarding fees, due dates, and required documentation.
• Support compliance efforts by ensuring all business licensing and billing processes adhere to applicable guidelines.
• Maintain organized records and assist with administrative tasks as needed.

Qualifications

• Experience in a clerical / customer service role preferred.
• Bachelor’s degree preferred.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.