Front Desk Representative - Club Pickle and Padel

Park Dist Of Highland Park; Highland Park (IL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health & Fitness Membership

Outdoor Pool Membership and Seasonal</

Job summary

Park District Of Highland Park is seeking a Part-Time Front Desk Representative for Club Pickle and Padel in Highland Park, IL. The role focuses on facility operations and customer service during the shift, requiring strong interpersonal skills and the ability to work independently.

Applicants must be at least 21 and able to become BASSET certified within three months to serve alcohol. The position may also include opportunities to work at Deer Creek Racquet Club, with a flat $18.50 hourly rate

Qualifications

• High school diploma or GED required.
• Must be at least 21 years old.
• Unable to serve alcohol without BASSET certification within 3 months.

Responsibilities

• Manage facility operations as Manager on Duty.
• Provide exceptional customer service and act as face of the facility.
• Process registrations, transactions, and daily fees.
• Balance cash drawers and close POS as assigned.
• Handle shifts and coordinate with staff to cover conflicts.

Skills

Customer service

Interpersonal skills

Independent work

Education

High school diploma or GED

Tools

Plan2Play system

Job description

Job DetailsLevel: EntryJob Location: Club Pickle and Padel - Highland Park , IL 60035Position Type: Part TimeEducation Level: High School / GEDSalary Range: $18.50 - $18.50 Hourly

The Front Desk Representative is responsible for the facility and customer service operations during their shift. The employee should possess good interpersonal skills and be comfortable working independently. Must be at least 21 years of age or older and must be able to be BASSET certified to be able to serve alcohol within first three months of employment. TheCPP Front Desk Representative may have the opportunity to work at Deer Creek Racquet Club as well as Club Pickle and Padel.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Essential Job Duties

Manager on Duty

• Primary Manager on Duty in the absence of a supervisor.
• Responsible for facility operations in the absence of management staff (typically early mornings, evenings and weekends).
• Properly administers the policies and procedures for opening or closing Club Pickle and Padel while providing building support as needed.
• During opening and closing shifts, perform walk through of building, check to ensure the facility is in good order.
• Responds appropriately to participant and facility emergencies, including the completion of accident reports in a thorough, accurate and timely manner.
• Initiates Emergency Action Plan when needed.

Customer Service

• Provide exceptional customer service.
• Be the face and voice of the facility.
• Responsible for execution of the Park District customer service initiatives. Follows greeting standards and maintain knowledge of Park District programs and services. Provides accurate information.

Registration

• Process all pickleball registration and memberships in Plan2Play.
• Conduct monetary transactions and process all sale transactions.
• Process all daily fees such as private lessons, court fees, and inventory.
• Check in members and guests.
• If scheduled to open, count, and verify cash drawers at start of shift.
• If scheduled to close, complete daily close-out of Club Pickle and Padel POS systems as assigned.
• Ensure accuracy on paperwork.

Other

• Reconcile report discrepancies and problems.
• Cooperate and communicate customer issues during respective shifts with co-workers.
• Handle coverage of work conflicts with other team members.
• Provide 48-hour advance notice of any work schedule changes.
• Responsible for neatness, accuracy and balancing of all work processed.
• Perform other Park District related work as assigned.

QualificationsEducation and Experience:

High school diploma or general education degree (GED); or one to three months related experienceand/or training; or equivalent combination of education and experience.

Classification

Part-Time, Non-exempt

Pay Range

$18.50 per hour flat rate

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Working Conditions

While performing the duties of this job, the employee regularly works in an indoor office and pickleball play facility and is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Benefits

• Health & Fitness Membership
• Outdoor Pool Membership and Seasonal Beach Access
• Program and Facility Discounts on a variety of recreational activities including Golf and Racquet Sports.

The Park District of Highland Park is an equal opportunity employer.