Tennis Supervisor

Park Dist Of Highland Park; Highland Park (IL); On-site; USD 64,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pension/IMRF

Paid Holidays

Paid Vacation

Job summary

Park District of Highland Park seeks an experienced supervisor to manage Deer Creek Racquet Club operations in Highland Park, IL. This full-time role oversees staff, registrations, budgeting, and front desk activities to ensure smooth daily operations and high member satisfaction.

You will lead a team, coordinate schedules, and report on performance, with a focus on safety, service quality, and facility maintenance.

Qualifications

• Bachelor's degree from a 4-year accredited college or university.
• 3-5 years of facility management experience.
• At least 1 year of people oversight preferred.
• Experience with recreation management software is a plus.

Responsibilities

• Act as manager on duty at Deer Creek Racquet Club; oversee facility operations in the absence of management.
• Recruit, hire, train staff; direct and evaluate performance; approve timecards.
• Open/close DCRC and provide building support; perform walk-throughs for daily operations.
• Initiate Emergency Action Plan as required.
• Manage registrations and daily court sheet scheduling; coordinate court time system.
• Set membership and participation targets and work with staff to reach goals.
• Prepare and administer the budget for the area.
• Oversee front desk operations, POS, and cash handling.
• Communicate with General Manager about facility operations and projects.
• Attend staff, Board meetings and special events.

Skills

Driver's license

CPR/AED certification

Microsoft Office

Interpersonal skills

Organizational skills

Customer service

Ability to work under pressure

Critical thinking

Education

Bachelor's degree

Tools

Recreation management software

Job description

Job DetailsLevel: ExperiencedJob Location: Deer Creek Racquet Club - Highland Park, IL 60035Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $64,074.99 - $73,673.60 Salary/yearTravel Percentage: NoneJob Category: General BusinessJob Summary

Supervisory Responsibilities

Direct supervision of part-time staff operational staff including building coordinators, customer service attendants and front-desk attendants.

Essential Job Duties

• Acts as manager on duty at Deer Creek Racquet Club (DCRC); responsible for facility operations in the absence of management staff (typically early mornings, evenings and weekends).
• Recruit, hire, train staff, direct and evaluate staff work performance to ensure productivity and efficiency in accordance with District policy and operational procedure; review and approve staff timecards to ensure accurate time entry.
• Properly administers the policies and procedures for opening and closing DCRC and providing building support as needed; Performs opening and closing shifts, performs walk-through of building; ensures facility is in good order for daily operations.
• Initiates Emergency Action Plan (EAP) as required.
• Manages registration processes at Deer Creek Racquet Club.
• Maintain daily court sheet schedule for all areas of the facilities. This includes preparing, modifying and program scheduling.
• Sets membership and participation targets and works with staff to reach monthly and annual goals.
• Prepares and administers the budget for respective area.
• Coordinate and administer permanent court time system.
• Responsible for the Deer Creek Racquet Clubs’ membership program including but not limited to marketing, developing and retaining relationships and managing the accounting processes.
• Assist the General Manager of Racquet Sports with creating reports regarding all aspects of Deer Creek Racquet Club, including season end reports, financial reports, board and variance reports, enrollment reports and other reports as needed.
• Responsible for all Deer Creek Racquet Club Inventory including ordering, processing, reconciling and selling items; maintain Point of Sale items with current pricing.
• Oversee the front desk operations, including the POS and registration, as well as cash handling.
• Communicate regularly with General Manager of Racquet Sports regarding member-related projects, concerns or information relative to the coordination of all facility operations.
• Maintain up-to-date information on Deer Creek Racquet Club website pages; edit and input accurate session information; coordinate with the Marketing department for dissemination of news releases, flyers and other public relations and promotional materials as they relate to these areas.
• Assist customers and respond to complaints or concerns in person, over the phone and via email in a timely fashion and communicate any complaints or concerns to the General Manager of Racquet Sports while maintaining a positive attitude with facility patrons and residents.
• Maintain the cleanliness and safety of the building; maintain an organized workspace.
• Perform light office work, such as filing, copying, answering and directing phone calls and other duties as assigned.
• Attend staff, Board meetings and Park District special events as needed.
• Responds appropriately to participant and facility emergencies, including the completion of accident reports in a thorough, accurate and timely manner.
• Performs other duties as assigned.

QualificationsEducation and Experience

Bachelor's degree from a four-year (4) accredited college or university or supplemented by at least 3-5 years of relevant experience in facility management. Three to five years’ (3-5) experience in organization of tennis programs required and customer service-related experience required. At least one (1) years’ experience with people oversight is preferred. Experience with recreation management software is a plus.

Required Skills/Abilities

• Valid Driver's License
• American Red Cross CPR/AED Certification
• Intermediate use of Microsoft applications
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent customer service skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to exercise critical-thinking and problem-solving.

Classification:Full-time, Exempt

Wage Range:$64,074.99 - $73,673.60 Annually

Physical Requirements:

• Regularly required to sit, talk or hear.
• Frequently required to stand, walk, and grasp/manipulate and/or reach with fingers, hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch or crawl.
• Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:While performing the duties of this job, the employee regularly works in an indoor office and tennis play facility and is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The employee occasionally works near moving mechanical parts and is occasionally exposed to vibration and flying objects.

Benefits:

• Medical Insurance (Blue Cross Blue Shield HMO or PPO)
• Dental Insurance
• Vision Insurance
• 4 Weeks Paid Maternity/Paternity Leave
• Company Paid Group Term Life Insurance
• Voluntary Supplemental Life Insurance
• Pension/Benefit Plan (IMRF)
• Deferred Compensation Plans
• Flexible Spending Accounts (Health and Dependent Care)
• Ten (10) Paid Federal Holidays
• Paid Vacation
• Three (3) Floating Holidays
• Twelve (12) Paid Sick Days
• Incentivized Wellness Program
• Health & Fitness Membership
• Outdoor Pool Membership and Seasonal Beach Access
• Program and Facility Discounts on a variety of recreational activities including Golf, Racquet Sports, and Ice Skating.

The Park District of Highland Park is an Equal Opportunity Employer.