Front Desk Representative (58435)

Phoenix House of New York; Town of Islip (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

Vacation & sick time

Medical insurance

Dental and vision

Pet insurance

Tuition assistance

403(b) plan

Employer-paid health coverage

Job summary

Phoenix House of New York | Long Island is seeking a Front Desk Representative to support the administrative operations of the Ronkonkoma Residential program. You will perform clerical tasks, greet visitors, answer calls, and assist in coordinating meetings and travel for managers.

The role requires a High School Diploma (Bachelor’s preferred) and at least two years of Administrative Assistant experience. We offer comprehensive benefits and a supportive, values-based work environment.

Qualifications

• High School Diploma required; Bachelors preferred.
• Two years of Administrative Assistant experience.
• Proficient with Microsoft Office.
• Strong communication and customer service skills.

Responsibilities

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Maintains filing systems as assigned.
• Retrieves information from records, email, minutes, and other related documents; prepares written summaries.
• Responds to and resolves administrative inquiries and questions.
• Coordinates and schedules travel, meetings, and appointments for managers or supervisors.
• Prepares agendas and schedules for meetings.
• Records and distributes minutes or other records for meetings.
• Maintains office supplies and coordinates maintenance of office equipment.
• Maintains a system for recording expenses and petty cash usage.

Skills

Verbal & written communication

Customer service

Microsoft Office

Organizational skills

Independent work

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Ronkonkoma Residential - Ronkonkoma, NY 11779

Position Type: Full Time

Education Level: High School or GED Equivalent

Salary Range: $20.48 - $25.00 Hourly

Travel Percentage: None

Job Shift: Morning

Job Category: Admin - Clerical

Summary

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Front Desk Representative at Phoenix House, you will facilitate the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

• (10) Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...
• Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!

Responsibilities

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Responds to and resolves administrative inquiries and questions.
• Coordinates and schedules travel, meetings, and appointments for managers or supervisors.
• Prepares agendas and schedules for meetings.
• Records and distributes minutes or other records for meetings.
• Maintains office supplies and coordinates maintenance of office equipment.
• Maintains a system for recording expenses and the use of petty cash.

Job Details

Ronkonkoma Residential - Long Island, NY

Full Time-non-exempt

Salary range $20.48 - $25 hourly

Qualifications – Education

• High School Diploma
• Bachelor’s degree (preferred)

Required Experience

• At least two years of experience as Administrative Assistant
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Competencies (KSAs)

• Leadership
• Initiative
• Ethical Practices
• Judgment
• Relationship Management
• Emotional Intelligence
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

Work Environment

This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds.