Front Desk Agent AM|PM

Skytop Lodge; Skytop (PA); On-site; USD 27,000 - 36,000; Full time

Job summary

Skytop Lodge is seeking a Front Desk Agent for AM/PM shifts. You will assist guests with check-in/out, answer questions, and help with activities and dining reservations. You will also perform clerical tasks, process payments, and balance daily transactions.

Open availability with nights, holidays and weekends required. Strong English communication, computer and customer service skills are essential to provide a welcoming guest experience at the resort.

Qualifications

• Ability to read, write and follow written and verbal instructions in English.
• Computer knowledge and clerical skills for daily front desk tasks.
• Strong customer service and communication abilities.

Responsibilities

• Check guests in and out, handle complaints, and provide information.
• Answer guest calls promptly and coordinate activities and dining reservations.
• Maintain tidy front desk areas and assist with clerical duties.
• Process billing, post transactions to guest folios, and balance shift audits.

Skills

Customer service

English proficiency

Computer skills

Cash handling

Clerical skills

Tools

Front Desk systems

Reservations system

Job description

JOB TITLE: Front Desk Agent AM | PM

JOB SUMMARY:

Provide service to guests. Assist them with checking into and out of the resort, answer questions, handle or refer problems. Perform record-keeping and clerical tasks related to guest stays and accounts.

REPORTS TO:

Front Office Manager

PRIMARY DUTIES AND FUNCTIONS

• Provide service to guests; check them in their rooms, handle or refer complaints, answer questions, supply needed information or literature, assist guests with booking activities and dining reservations, etc.
• Answer guest calls within a timely manner.
• Keep assigned areas neat and tidy.
• Radio and telephone communication between team members when necessary (Front Desk, Operator, Shuttles, Security, Housekeeping, and Maintenance).
• Report any maintenance, safety hazards or problems to proper departments.
• Ensure all billing is correct for in-house, arriving, and, departing guests
• Post all late charges and run credit cards; send copies to guest
• Manually post transactions to guest folios.
• Print and prepare registration cards alphabetically for the following day.
• Run shift audit – Ensure all clerical transactions are balanced.

RESPONSIBLE FOR

Cash handling, credit card transactions, and keys.

PHYSICAL DEMANDS:

Must be able to stand for long periods of time.

WORKING ENVIRONMENT

Work takes place primarily inside of the hotel, although outside work may be required. Full-time position available.

HAZARDS ENCOUNTERED

Typical office safety hazards including possible shock form equipment and eye strain form extended computer use.

NOTICE:

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

REQUIREMENTS:

Open availability. Must be able to work nights, holidays and weekends and be at least 18 years of age.

SKILLS REQUIRED

Ability to read, write and follow written and verbal instructions in English. Computer knowledge, good speaking voice, legible handwriting, good customer relation’s skills, and good clerical skills.

EDUCATIONAL REQUIREMENTS:

Ability to read, write, speak and understand the English language.

PRIOR EXPERIENCE

Prior service work and prior general office work are very desirable. However, training can be provided.

SPECIFIC KNOWLEDGE REQUIREMENTS:

After training, knowledge of all Front Desk systems; familiarity with Reservations

Department forms and procedures.

PERSONALITY REQUIREMENTS

Must be cooperative, hospitable, trustworthy, calm, patient, and must enjoy working with all types of people.