Front Desk Representative

Conemaugh Nason Medical Center; Roaring Spring (Blair County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health (Medical, Dental, Vision)

401K Benefits

Paid Time Off

Employee Assistance Program

Tuition Reimbursement/Assistance

Professional Development

Job summary

Conemaugh Nason Medical Center is seeking a full-time Front Office Assistant for the General Surgery department. The role involves greeting patients, coordinating schedules, updating demographics and insurance details, and handling check-in/check-out tasks to ensure smooth operations.

The position supports efficient patient flow, accurate payer information, and professional service across all patient interactions at multiple locations as needed.

Qualifications

• High School Diploma required.
• Preferred certifications in Medical Secretary, MOA or MOT; ICD-10/CPT coding knowledge is a plus.
• Experience in a medical setting or physician’s office is preferred.

Responsibilities

• Answers phones and provides friendly customer service.
• Schedules patient appointments per provider routine.
• Updates demographic/insurance information at visits.
• Performs patient check-in and check-out processes.
• Obtains ABN information for billing purposes.
• Ensures needed orders are provided at checkout/scheduling.
• Collects co-pays and posts payments to patient accounts.
• Scans documents to patient charts and forwards forms for signatures.
• Assists with front desk operations at satellite locations.

Skills

Customer service

Phone etiquette

Scheduling

Education

High School Diploma

Medical Secretary/MOA/MOT certification

Tools

ICD-10/CPT coding knowledge

Job description

Schedule: Monday - Friday 8A-4P

Conemaugh Physician Group is seeking a full-time Front Office Assistant for the General Surgery department. The FOA is responsible for assisting Physician’s in providing good customer service and direction to all patients within the General Surgery Department . This ensures quality health care and patient satisfaction to meet the needs of patient care within the hospital. This position has contact with adolescent patients through geriatric patients.

Who We Are:

People are our passion and purpose. Conemaugh Health System, of Duke LifePoint Healthcare, is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year through the Conemaugh Physician Group and Medical Staff, a network of hospitals, specialty clinics and patient focused programs. Conemaugh Health System employs over 5,000 clinical and non-clinical staff, and over 450 physicians committed to providing the ideal patient experience.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

Essential Responsibilities:

• Answers phones, displaying a pleasant demeanor and employing organizational standards.
• Schedules patient appointments per provider routine.
• Updates demographic/insurance information at each visit.
• Performs patient check in and check out processes.
• Responsible for obtaining ABN information so visits can be billed appropriately.
• Ensures patients get any needed orders when checking out/ schedules as needed.
• Collects co-payments at time of service and accurately post payments to patient account
• Works front desk queues.
• Scans documents to the patient's chart.
• Completes/ faxes forms, obtain provider signatures.
• Controls Drug Representative Traffic flow.
• Orients new staff as assigned.
• Travels to satellite locations.

Job Qualifications:

Education:

• Required:High School Diploma.
• Preferred:Certification of Medical Secretary, Medical Office Assistant or Medical Office Technician, knowledge of ICD-10/CPT coding, medical terminology.

Experience:

• Preferred:Experience working in the medical field either in a Physician’s office, clinic, comparable related medical setting.

Certification/Licensure/Registration:

• Preferred:Certification of a Medical Secretary, MOA or MOT; CPR certification.

Conemaugh Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran